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Business Profile

Convenience Store

J&S Food Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This store overcharged my debit card, basically scammed it. I was charged for items I didn't purchase. What should have been no more thana $20 purchased ended up being over $53. I have witnessed the cashier overcharge children and charge people for the previous customers purchase, not clearing the register after each transaction.

    Business Response

    Date: 08/19/2024

    ***** ******* ***** ************************ ***** ****** *** **** ** ******* ** *** *** *************************** ******** ** **** **** ** ********

    To whom it may concern,

    The day incident occurred mom send kids to buy snacks, young man came to the store with 3 times with 3 groups and buy $10.00 chips and 2nd time $9.00 chip cashier counted all together and put them in one bag, young man lied to mom about card was declined and we over charged kids but that was a lie, mom called back to store yelling and screaming about overpriced than we requested her politely to come at store and made her watched her kids video about purchasing stuff for his friends. We did warn kid about over spending and he said my mom knows.  I am sending you pictures. Please do not hesitate for more answers. Thank you

J&S Food Mart is NOT a BBB Accredited Business.

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