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Business Profile

Storm Windows and Doors

Window World of Wyoming Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Windows and Doors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Window World has a lifetime warranty of the window, we were going to have more work done around our house, and originally the salesperson that came, was submitting for the window to be replaced. The window has a broken seal causing water to be trapped inside the window. First attempt at trying to have the window replaced, calling Window World, they claimed to have called us and left voice mails about trying to schedule the replacement, after their failed attempts of not reaching us, they claimed the contractor left the replacement windows on our porch, we do not own a porch, they could have meant steps. We check our security cameras and was home at the time and date of "claimed" delivery of the window, nothing shows up. We continue to go back and forth with having the lifetime warranty of the window being replaced or repaired. According to their website if the seal is broken it is permanent damage and the window should be replaced not repaired. Phone communication is working, because we can contact them via phone and email, even with them claiming that they can't reach us.

    Business Response

    Date: 12/04/2023

    called multiple times for original schedule of service (phone records on hand), unable to reach via phone, sent a letter to contact us, heard nothing, had service tech drop off at home, some time after drop off got a call from customer wondering where the window was, we informed them of drop off, they stated it wasn’t there, we are currently in process of requesting a new sash for this customer through warranty claims with manufacturing plant.

  • Initial Complaint

    Date:02/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract on 10 Aug 22 for 9 windows and two 6 foot vinyl patio doors and one 12 foot patio door for replacement. I paid $10,000 for a deposit and $9435 to be paid on completion. I have a contract that installation would be 12 to 16 weeks. I spoke to *** in November voicing concerns and was told 9 December 22 that installation would begin. Today 6 February 23 no installation. Please intervene to help me either get my money back or expedite . No one has contacted me since the November phone call and it's going on 17 weeks.

    Business Response

    Date: 02/16/2023

    We believe the customer may have contacting the wrong store.  Customer has been contacted and installation has been scheduled.

    Customer Answer

    Date: 02/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************

Window World of Wyoming Valley is NOT a BBB Accredited Business.

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