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Business Profile

Landscape Contractors

Norberg Landscaping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a 74 years old retired Hospital Worker. Last October 2022, I met with the said landscaper and asked him to give me a proposal for 1) turning over the entire yard (front & back); 2) add top soil to the entire property; 3) add seed, 4) add fertilizer and 5) cover with straw. He suggested not to turn over the land but implement items 2 through 4. Since I've little or no experience in Landscaping, I trusted his judgement. He quoted me $17,000 for the entire project. He said, the front yard will cost $11,000 and the back yard $ 6,000. He invited me to visit some of his work site. I did and after couple of more meetings with him and his commitment to a happy ending, I did agree and signed the contract. In the middle of the project, I noticed that he is cutting corners. He wasn't adding enough top soil or not at all. I pointed the deficiencies to him and to his workers. Additionally, at the right entrance of my property, he ignored to include it in the project. When I pointed it out to him, instead he decided to cover it with rocks instead of grass. The project was poorly completed the 2nd week of November. When I shared my dissatisfaction with the end result, he stated that I'll not see the good result of his job until the spring of 2023. Since most of the yard was covered wit straw at the time of the completion, I convinced myself to wait till Spring. Spring came & gone, Summer is here and the result was worst than October of 2022.When asking around the community, I found out that more than one other customer has been dissatisfied with working with him and took him to court. Therefore, before I decide to go to court, I'm reaching out to your organization to solve this matter amicably. He is either has to fix the problem or refund the amount back so I can contract an honest contractor to complete my yard so I can enjoy it during my retirement before I die. Several attempts were made to contact him. He sent me a text informing me that he is blocking my numbers

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