Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2018 ****** **** in 2019. Within a few months of having the vehicle, the front end began to shake when stepping on brakes. I brought it to be looked at and they told me it was brakes and rotors. We had them changed, and a few months later, it started shaking again. The next time they said it was the rotors over heating and going through a puddle of water causing them to warp. So we changed the rotors and pads again. A few months later same thing happened again. Next time they said it was the calibers. And of course, we now have changes the calibers as well. We have now changed the, pads, rotors and calibers. And none of this was covered under warranty because this was normal wear and tear. Just to check the vehicle, if. It not covered under warranty is a $149 diagnostic charge. In 2021, it was still shaking and I reported it again. This time they said it was because it was not ****** parts . My car starting shaking in the front end, and they said it was the front end suspension, which could be why my car was shaking when I braking to begin with. They said they would fix it, and it should eliminate the brake problems. After fixing the suspension, my car continued to do so, when I spoke to the manager she told me they never even looked at it while doing the suspension. I returned the car and they are refusing to fix the problem before my warranty runs out. I have had the same issue since I purchased the vehicle.

  Business Response

  Date: 03/31/2023

  ********************** purchased his 2018 **** from us on 6/4/2019 at 24173 miles. At that time, the brakes were 9B in the front and 11B in the  rear which means they had a lot of life remaining on them. He came back into our dealership at 59,673 miles on 3/9/2021. At that time we told him that he needed front and rear brakes (pads and rotors). He had driven 35,500 miles. He declined and was not charged diagnosis and went elsewhere. On 3/16/2023, he came in with 97,890 miles on his vehicle and was complaining about a vibration going down hill. We inspected and did not charge him anything to look at them. He had aftermarket parts installed onto the vehicle and the rotors were warped due to seized slide pins and pads being seized into the brackets because of the brake job that was performed elsewhere. Again, no diagnosis charge was charged at any visit and customer declined work. Had the customer not declined the work when we recommended it or had sub-par work performed elsewhere he wouldn't have the issue he is complaining about. 

• Initial Complaint

  Date:10/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but problems with this truck so far the calipers are defective see bills and also the regulator forveundiwc3 times to get fixed but the calipers are a real problem

  Business Response

  Date: 10/21/2022

  Customer complains about caliper issues but the work was done at ********** and not here at Halterman's Toyota. Not sure why the complaint was directed at us.