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Business Profile

Cleaning Supplies by Internet

CleanItSupply.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Supplies by Internet.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was placed 8/18 for 6 cs. hand soap for Medical Facility. Order arrived 8/19 and all product was expired and unusable. Contacted vendor in regard to expired product along with photo evidence. Was advised it would take up to 72 hours for warehouse to respond. Received confirmation 8/24 that warehouse was re-shipping replacement product. Replacement product arrived 8/30 with the same expired date as the 1st shipment. The warehouse did not confirm expiration dates prior to shipping. Contacted vendor for refund as they were not able to provide product with shelf life remaining on it. Was advised that the warehouse would need to review and would take 7-10 business days for a response. Ask for the call to be escalated and a name of the supervisor to assist as we cannot use expired product in the facility. Customer Rep did not provide a name, cut me off in the middle of a sentence and dropped me into a voice mail box. Requested a callback today, waiting for response.

    Business Response

    Date: 09/07/2022

    Good evening,

    Thank you for your feedback. On behalf of everyone here at CleanItSupply, I am terribly sorry for your recent experience with us. Expired product should have never left our facility. Period. The fact that it happened twice even after we specifically requested a bin check and physical lookover prior to shipment is plainly unacceptable. After speaking with the facility manager and explaining the situation, we were able to escalate the process and I refunded your order in full today, 9/7. I attached the receipt of that refund in addition to the receipt of the previously refunded shipping charges to this complaint. I am also continuing to work with that facility as well as our general supplier to determine 1) how this happened 2) where the breakdown in communication was regarding the bin check and 3) an investigation into the global stock supply for that product.

    I do hope you understand that this is not the norm for CleanItSupply.com and we will do whatever it takes to make it right. If you would like to discuss the matter further, or if you have any questions or concerns, please do not hesitate to contact me directly at ************, or by email at ****@cleanitsupply.com.

    Zach S*******
    Customer Service Director
    CleanItSupply.com

    Customer Answer

    Date: 09/22/2022

    Thank you for the refund. Outside of expired product shipped twice, the concern was with the long delays between reporting the issue and response back. I appreciate you looking into this and have no further concerns.

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent used products to me as new items. Talked to a very rude employee at **************. She stated she would refund me but has not been done as of yet. She said her name was ****** and the owner of the company. Sent no email to show this or anything. This order was shipped very poorly. No protection for the items which were 5 in the box. 4 of the items were not in any packing material whatsoever. As seen in the first pic the bottle is crushed in the bag. There was not wrapping around the item. Pic 2 shows the items as used and torn open out of the box with not tags, label, or bag of any kind. Pic 3 shows the little bit of the bubble wrap and the item came to me. The order number is ******* and addressed as ********* ***** Cleaning Service. We spent $56.49 and need a full refund still. We will never ever use this company again!!

    Business Response

    Date: 09/07/2022

    Good evening, 


    Thank you for your feedback and on behalf of everyone here at CleanItSupply, I am terribly sorry for your recent experience with us. The owner of CleanItSUpply is Dan D***** with our CEO being Rich H*****. ****** is part of our senior Customer Service Team. I will work with her internally to address the situation and apologize again for the frustrations. In the meantime, I do see that we were able to refund your order in full on 8/22/2022 and attached the refund receipt to this complaint for your records. If you do wish to discuss the situation further, please do not hesitate to contact me directly at ************.

    Sincerely,
    Zach S*****
    Customer Service Manager
    *************

    Customer Answer

    Date: 09/21/2022


    I am rejecting this response because: This company doesn't care about anything and the receipt for return is made in word and doesn't proof anything. She stated that she was the owner and refused to let me speak to anyone else. Still haven't received a refund as of yet. Please either credit the card or send a check to our company. I would never ever, use this company again after all the lies and disrespect I received.

    Regards,

    ***********************

    Business Response

    Date: 10/21/2022

    Good morning, 

    Thank you for bringing this to our attention and I am terribly sorry for your experience with us and for the damage to you order. I very much would like to investigate the issue; however, I'm not able to locate your order with the information given. Can you please email me directly at [email protected]? I'm certain I can make it right!

    Zach S. 
    Customer Service Director

    CleanItSupply.com

  • Initial Complaint

    Date:06/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and within minutes sent an email for cancellation. This was after hours. I called the next morning and was told the order cannot be cancelled. #*******

    Business Response

    Date: 06/24/2022

    Hello, 

    This order was successfully cancelled and fully refunded. 

    CleanItSupply

CleanItSupply.com is NOT a BBB Accredited Business.

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