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Business Profile

Trampolines

Urban Air East Norriton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not aware that the monthly membership fee is based on a yearly membership commitment. Upon entering into this membership, this was not disclosed at the time of joining. I would have never committed to such a plan. I would like to be released from this membership as this "requirement" was not forthcoming at the time of signing. The fact that this information is not openly offered is deceptive. I realize it is common practice for companies to do such a thing, but there has to be levels of protection for the average consumer like myself. It should be is BIG capital letters, and not hidden in the fine print.

    Business Response

    Date: 09/17/2024

    Dear  *** Olshefskiare

    in receipt of your correspondence regarding Case # ******** We at Urban Air take consumer inquiries seriously and want our guests to be more than satisfied with their Urban Air experience. Urban Air Memberships are a great value with unlimited visits and significant savings compared to full admission prices. All memberships require a one-year commitment in order to be able to offer such a great monthly membership rate. As stated online and in the membership acceptance agreement you can cancel your membership any time after the twelfth payment.

    You have 7 monthly payments remaining prior to completing your 12-month term.

    Once you have made your 12th payment, please Contact Us and request to cancel due to completing your term. However, if you wish to continue after the 12 months it will be on a month to month basis, it will not start a new 12 months.

    Thank you for being a loyal Urban Air Member. We hope to see you back at the Park soon.

    Best Regards,

    ***** *********
     


  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally purchased 9 ultimate membership passes thinking it was 9 ultimate passes for the arcade. I had left 3 attempts to contact someone. Even spoke to a worker face to face that said corporate would call me its been 4 days & no one has contacted me at all. I need a refund. Each pass was 15.99$ but monthly cost for 150$

    Business Response

    Date: 03/09/2023

    Dear ******************,

    We are in receipt of your correspondence regarding Case # ******** (Case). We at Urban Air take consumer inquiries seriously and want our guests to be more than satisfied with their Urban Air experience. 
    On February 25,2023 **. ******************************* purchased nine ultimate memberships which require a 12-month commitment. After confirming **. ******************************* purchased general admission tickets at Urban Air we have made a concession and cancelled the membership(s) and issued a refund. The refund will process in 3-5 business days. Therefore, this complaint is null.

    Kindest Regards,

    *****************************
    Guest Loyalty Director

Urban Air East Norriton is NOT a BBB Accredited Business.

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