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Business Profile

Hair Salon

Posh Color Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of service: 5/2/23 business required a $50 deposit, after the appointment they totaled an additional $270.this business committed to providing me with a blonde balayage service but did not do that instead gave me 3 grey strands and left my hair dry and darker than before. Stylist ************************* washed my full head of hair with ice-cold water and did not consult me that she would make my hair as dark as she did.I asked the stylist to not charge me for a service they did not complete and was very unhappy with the results, she proceeded to tell me there is nothing she can do. I told her to contact her boss, ****** which she did not do. I proceeded to personally reach out to ******, she initially said she would fix the problem for me and service me again. 24 hours later, she sends me a message through Instagram saying she spoke with ******* and said, "******* is very thorough and if she toned this way there had to be a reason" and backed out on fixing my hair after she had told me she would regardless of her feedback from *******. Both ********* & ***** claim my hair looks "different" but there is no change to my hair besides 3 strands of grey hair and my money being taken regardless of not getting the service which I asked for.

    Business Response

    Date: 05/22/2023

    This situation was completely rectified prior to her filing this complaint.
    After speaking with you this is what I was able to pull together.
    She requested a receipt 2 days after her services were dont as we don't have cash receipts. So I had to type one up for her that she never picked up as she said she would. She did however pick up the cash refund the night before.
    She was given a discount the evening of her service after refusing to pay and backing the employees into the ******* and bullying her into a discount.
    2 days later on 5/4/23 she received another refund of 50% at $160.
    Totaling $225 off of her $385 service.

    Attached:
    receipt
    Conversation with employee proving that ******* picked up her refund.
    Conversation with ******* proving that it has been rectified, and that she was happy with the refund and was coming to pick it up.

Posh Color Studio is NOT a BBB Accredited Business.

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