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Business Profile

Music Store

For Your Entertainment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/20/23 I received a pending charge from 'FYE* BSP ***********.' I submitted an inquiry through their website as I've not set up any recurring charges with FYE and never received a response. I followed up over the phone on 3/24/23 and was told it would be cancelled. I received another charge on 4/20/23. I again phoned FYE and was told the name on the account isn't mine so they could not cancel the account or the charges. I reiterated my card was being charged fraudulently as I never enrolled in a card or any recurring charges with them, which should be reinforced by the name not matching and was told they couldn't make any changes to my account as the name on the card isn't mine. I let them know I would be filing a dispute with my bank and a complaint with the BBB as they are fraudulently charging me something I did not enroll in. I would like the charges reimbursed, a confirmation that my card information is removed completely from the FYE system to avoid additional fraudulent charges, as well as compensation for my time as I've spent over 3 hours between written correspondence and phone communications trying to resolve this to no avail.

For Your Entertainment is NOT a BBB Accredited Business.

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