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Business Profile

Storage Units

Moove In Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was paid rent of $227.18 for a storage unit on October 27th for the full month of November 2023 after raising our rent $40 & not notifying us! We were told they would not let us pay a partial month while we moved out (we would be out by the 15th because there wasn't enough time to be out by Nov 1st at that point). The bill was paid from November 1st to the 30th. On November 6th, in the process of moving to another facility, this company locked us out of our unit & discarded our pass code to get through the gates to our unit & closed out our account with 25 days left on our contract. They refused to refund any of that money, claiming that because our unit was empty, they had the right to keep our money for the month AND not let us use the unit until the 30th (which was paid for). Nowhere in their paperwork does it state that they have the right to lock a customer out of a paid unit. $227.18 divided by 30 days equals $7.57/day to rent. We were locked out on the morning of the 6th day which means this company owes us $189.25 for the remaining 25 days we weren't allowed to use the unit. Corporate as well as the office manager have not been kind at all & refuse to come to any kind of an agreement. In my opinion, this company is being very dishonest & has no right to receive a double payment for this unit if it was rented for November by another customer.

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