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Business Profile

Lawn and Garden

West Central Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

This profile includes complaints for West Central Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

West Central Equipment has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • West Central Equipment

      4952 Admiral Peary Hwy Ebensburg, PA 15931-1960

    • West Central Equipment

      2555 Cove Mountain Rd Martinsburg, PA 16662-7806

    • West Central Equipment

      729 Red Goose Rd Somerset, PA 15501-9369

    • West Central Equipment

      3159 State Route 119 New Alexandri, PA 15670-3077

    • West Central Equipment

      1333 Eisenhower Blvd Johnstown, PA 15904-3306

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a garden tractor at West Central Equipment in New Alexandria in 2010. I have had the tractor serviced regularly at that location since the purchase. This year, I sent the tractor in for annual service. I requested the BASIC service. I was contacted by Melissa at West Central Equipment on Thursday 4/11/2024. At that time, I was told the tractor needed a part for the transmission. I inquired about the cost of the part and labor, and was told the part was approximately $57 + labor to install. I agreed to the cost of replacing that part only. On 04/15/2024 Melissa again contacted me for payment since the service for the tractor was complete. Before providing payment information I asked what the total cost was, and was told the total cost was $674.17. I asked why the cost seemed to be high, and was told that was the cost for pickup and delivery, the part and labor for the transmission, and PREMIUM service. I explained that I never requested premium service, and had only requested basic service. Melissa said she would have to speak with her supervisor who was in a meeting and call me back. No one returned my call. I called on 04/16/2024 and asked again about the billing, and Melissa at that time stated that when she called me on 04/11/2024 she quoted me the total cost at that time, which is not true. The only cost discussed on 04/11/2024 was the cost of the part and labor for the transmission. She insisted that she had given me the total at that time, and alleged that I was making excuses to avoid paying for the premium service. I have done business with this company for 14 years without having trouble previously, but I will never do business with them again. I would advise anyone doing business with them to get all costs IN WRITING ahead of time, otherwise you may be charged for something you didn't ask for or agree to.

      Business Response

      Date: 04/18/2024

      Grant S*****, New Alexandria store manager, contacted the customer.  He apologized for the confusion and misunderstanding from our service department.  Grant offered a refund for the difference between the premium and basic services along with a $100 gift card.  The customer accepted the refund but declined the gift card.  Grant acknowledged the situation and expressed appreciation for the customer's continued business and assured him better communication in the future.

      Customer Answer

      Date: 04/23/2024

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a new garden tractor from west central in butler pa. Had a deck put on due to my negligence.
      However this year i pur T the new deck on . The blades.hot the deck. They r Told me again it was my
      fault. I could not ajust rhe deck. So they said i needec a new deck. I said no. Brandy the service
      manager was rude told me it was my fault. Told her no. I called the manager he told me to call corp
      john deere. I did. They called me and made up an exscuse that i had too many hours on it. I use this
      tractor to haul mulch wood etc not just to mow. No on one has called me back. I want 1300.00 because
      they did not put the correct deck on. Now it looks like i have a correct deck horrible people esp brandy.
      They do do not want to take care of their customers. Its been over 5 weeks crickets.

      Business Response

      Date: 09/07/2023

      After speaking with the Service manager at our Butler location and review the repair orders on the customer's mower.  It appears that Mr. ****** is using his lawn tractor for more than just mowing and above the normal use of a Lawn Tractor.  He has damaged his mower deck twice, as to which we had nothing to do, but more on how he has been mowing.  His complaint of the mower deck being different, the part number for both mower decks is the same, though John Deere has changed the mower deck color from yellow to green.  This could be the reason why he believes he had a different mower deck put on his mower.  We did try to appease Mr. ****** after his second deck repair by not charging him for the pick up and delivery back of his mower.  I do not see any reason why we should refund the customer any more for damages caused by him mowing.

    West Central Equipment is NOT a BBB Accredited Business.

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