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Business Profile

Womens Clothing

Ashley Stewart - Eddystone Commons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 11/08/2023. i still don't have tracking link or a refund. i reached out to customer service and they told me that they couldn't cancel the order. when i placed the order online they gave a delivery date of 11/15/2023... Well still don't have it, i spoke with a supervisor and she gave the a false corporate email address and then she tell me that she reached out to corporate for cancellation... Well i though it couldn't be cancelled, she said she spoke with someone however she wouldn't give the name.. i requested for overnight shipment she said she couldn't do that.. so at this point i want my money back.. it shouldn't take almost 2 weeks to receive an order from this company.... i thank you for your time ***************************

    Business Response

    Date: 12/05/2023

    Dear *****************************:

    One of our stores received a copy of the BBB letter from our customer *************************** and forwarded to our Corporate Offices in New Jersey. We apologize for the delay. We are disappointed to learn about our customer's experience and would like to provide additional details. The customer placed her order on November 8 and selected standard shipping which is generally delivered within 7 business days. Unfortunately, we were unable to alter the shipping method or cancel the order once it was processed. Tracking shows this was delivered 7 business days later on November 17. Veteran's day was November 11 so the business days were affected by that holiday. We issued a refund for the customer's shipping fees on 12/5/2023. We also sent the customer a $25 Electronic GiftCard to the customer's email address as an invitation to shop with us again. 

    Thank you for giving us this opportunity to address our customer's concerns. 

    Most Sincerely,

    ***************

    Manager, Customer Experience

Ashley Stewart - Eddystone Commons is NOT a BBB Accredited Business.

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