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Business Profile

Auto Body Repair and Painting

Eldred Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monday, May 13th, 2024: I dropped the vehicle off at Eldred Collision and spoke with Doug E***** about the damages. Doug looked the vehicle over and informed me “The adjuster really overestimated the cost for repairs” Doug told me while looking at the vehicle that he would be able to make more repairs on the vehicle from previous damage that occurred before we purchased the vehicle with this extra amount. Doug emailed me saying he wrote a quick estimate for the repairs and said he could use the overage towards the repairs. I said that would be good. Doug then emailed me saying he could fix the bumper using my $250.00 deductible. I said that would be fine with me and to proceed. Based on the conversation, Doug and I were thinking two different things. I thought he was offering to do the extra work because the payment would cover the work, and Doug was meaning he could fix an entire side of my cars previous damage, bill me $2000.00 and save me $200.00 from insurance overage. Doug never attached an estimate to this email which neither of us caught. Based on our previous conversation and this attached email, it appeared the only cost for me was an added $250.00. If I knew the cost to fix the car, I would not have done the work. Friday June 21st, 2024: I received a phone call from Eldred Collision stating my Subaru Forester was complete. I asked for my bill total and was told I owed $5157.97. My insurance payment was $3045.32, and my deductible was $250.00. Doug E***** also submitted a supplemental claim to my insurance company totaling $1992.53. I paid all costs in full. Doug's secretary informed me that Doug E***** knew he did not send me any pricing for my out-of-pocket costs towards the vehicle. When Doug came into the office, I said hi and brought up the fact he never sent me any pricing, his response was sorry about that, but did you see how good the vehicle looks? He never tried to make anything right and became angered when I left a negative review.

    Customer Answer

    Date: 07/17/2024

    I am writing to let you know the issue has been resolved regarding complaint number ********. The business reached out to me and we were able to come to an agreement that worked for both parties. Thank you.

Eldred Collision is NOT a BBB Accredited Business.

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