We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Grooming

Candelore's Barking Beauties

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

This profile includes complaints for Candelore's Barking Beauties's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Candelore's Barking Beauties has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      What the busuness promised us.

      Business Response

      Date: 04/05/2024

      First of all we are very sorry that this customer had a bad experiece at our Monongahela Salon.  We have 6 grooming locations, we have been in business for over 9 years, we now take care of 49,000 plus dogs and this is not exaggerated, this is documented confirmed.  We are no appointment needed for the convenience of our many customers that can't get in other places or their groomers don't what to do more than they have to.   It takes 2 to 2.5 hours to do a dog properly if nobody is in the salon.  6 hours is longer than normal so I can only assume that we were very busy and there was a longer wait than expected.  As for shaving the dog, the normmally never happens without the permission of the owners or us contacting the owners if necessary first.  I don't know if have pictures of this Barking Beauty, but I can assume the dog was matted and that was the reason, again, we are only replying to this complaint so that the customer understands that we do care and we are responsible for what we do.   There must be a reason that is not included here.  We are very sorry, and if the customer wanst to contact us and review this, we are always available for our customers.   They can emails us at [email protected] anytime and we will respond everytime.  I guess it is easy to say we are a good customer and have been using the  services, then 1 time without reaching out to us they go directly to BBB, I am not sure this is best customer/business relationship.  Thank you for allowing us to reply and again, we are open 8am to 6pm 7 days a week customer service issues and responding.  412-872-5550 options 5. 

      Thank you

      Candelore's Barking Beauties

      Customer Answer

      Date: 04/05/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      ***** **********  Candelores admitted that their normal wait time is 2-2.5 hours.  So why did we have to wait almost 6 hours?  They stated that they were possibly very busy, but we were literally the second customer there.  Something doesn't add up.   

    Candelore's Barking Beauties is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.