Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sister posted an ad on a local site called Nextdoor seeking to hire someone to install a garage door on one of my rental properties. ******* **** from ****** Home Improvements replied to my ad. He told me he could install the door for ****** if I provided all the material before even looking at the job in person. We set up a time to meet at the garage. He showed up and noticed I had a siding break in the garage and tried to ******* me into giving him the break plus ******. I refused and tried to take it light hearted. We agreed on the 500 and he was to show up the next morning to do the job. He showed up with 2 other men and got started on the job. They worked on it all day. After completing the job (or so I thought) told me the spring did not need installed unless I was installing a electric garage door opener. I believed him, not having knowledge on garage doors. First time I went to open the door it was extremely heavy requiring 3 people to open. Once it was up the weight of the door, without having the spring caused it to close by itself, causing damage to the bottom of the door. I immediately contacted him and his reply was I told the door was heavy and sue me.. after further investigation the spring needs to be installor the door to work correctly. I contacted another company to complete the job.

• Initial Complaint

  Date:04/24/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid the owner ***************** to do a job and have contacted him twice about getting it done but he hasnt came back to do the work. He has told me twice in the last three weeks that he will be here and do the job but never has.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed our Contract 7/3/23 and put down $12,000 to start. The first day which was 8/28/23 we gave our first draw of $20,337 when the foundation was laid. The foundation was off 5 inches which started the first issue. The second draw of $21,587 was given upon completion of the foundation. We were told multiple days by our contractor he would be there to start but never showing up. After many weeks of water in our basement due to the foundation my husband reached out stating he needed to at start the framing for the subfloor to help with the water issue. That started mid October. Proposed end date was 11/30/23 originally. We were nowhere close by this time, only about 1/4 or less of the way done. The next proposed end date was by ****. That date also came and passed, with many days of no show or weeks with only ***** hours of work put in by our contractor. Multiple days we returned home from work to see that he had started drinking four looks while still working. Our back door to the addition was leaking for weeks on end and he was not addressing the issue in a timely fashion only blaming his sub for putting the door in. We have been left with exposed ******************* he left hanging, disconnected 2 of 3 smoke detectors in our home and has botched the finishing job due to his finisher not showing up. After the last text my husband sent with a picture of the leaking door our response from our contractor was for f**** sake Im tired of this s*** After that, we decided to terminate and are now left with paying another contractor to finish so we feel comfortable the work will be done correctly and having someone in our home we trust. There has been multiple complaints that go along the lines of ours from recent customers of his weve learned of, also much suspicion of a drinking, drug and gambling problem mentioned from people who know this man. There was always an excuse why things werent done or he didnt show, often being him and his spouse were fighting.