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Business Profile

Personal Shopper

Pennsylvania General Store

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pennsylvania General Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pennsylvania General Store has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/14/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two bags of pretzels and two boxes of cheese and sausage from the online store on 02/03/2023, which was shipped on 02/06/2023. It arrived between 02/08/2023 to 02/09/2023 and opened on 02/10/2023. I sent an email about the incomplete order on 02/10/2023 to the customer service email provided on the website. I received no response and then called on the 13th while on a break at work. When I called, I spoke to ***************************** about the failure in service and lack of product supplied for my purchase of over $100.00 dollars. The Order ID is *******. ****** was condescending and rude. Instead of apologizing for the lack of service and product, she questioned why it took me so long to report the issue when I had sent an email three days before that with no response and was forced to call the customer service number during my break time. I sent here a copy of the email. When I suggested simply sending the incomplete order back and getting a full refund, she rudely lectured me on how making that suggestion made her not want to do her best to fix the issues of poor customer service and missing product I wanted to give my girlfriend over Valentine's weekend. She suggested I was trying to scam a cheese and sausage company for an extra box of cheese and sausage and that research needed to be done and I would get a response at some undisclosed time. Not only did I not get what I paid for and not get a response from Customer Service, but I was also insulted and spoken down to by this customer service representative. I'm extremely disheartened by the experience and wish to either have the product sent to me in a timely fashion or get a full refund. I am making this complaint because I do not feel she will rectify the matter as she stated during her lectured, and they ultimately have stolen from me.

      Business Response

      Date: 04/10/2023

      We are in receipt of your complaint to the Better Business Bureau (Complaint ID ********.) Your complaint states that you received an incomplete order and there was no resolution of your complaint.

      You complained by email on Friday, Feb 10, at 9:15PM. On Monday, Feb 13, at 2:26PM, ****** ******** sent you an email stating that the missing products would be sent out on Wednesday, Feb 15, and would arrive Friday, Feb. 17. Attached is a copy of the email correspondence between you and ******. The package with the replacement items was delivered on Feb 17.

      Attached is information about the original order (*******-*) and the order which contained the missing items (********), as well as tracking information about both orders.

      The Better Business Bureau is also copied on this email. We consider this complaint satisfied and closed and hope the BBB would as well.   

    Pennsylvania General Store is NOT a BBB Accredited Business.

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