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Business Profile

Amusement Parks

Knoebels Amusement Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Knoebels Amusement Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Knoebels Amusement Resort has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no terms on the bill of receipt for cancelation nor for changes to a reservation. I tried to call to reschedule the trip to another date and time. I called Tuesday September 29th at 6:38pm and 6:41pm No one answered and there was no option to leave a voicemail. My next attempt to call was scheduled day of arrival Oct 6th. I was informed because I did not make changes prior to 24hours to arrival I forfeit the deposit. And was direct to their website about the policy. I informed them I did try to make contact during their advertised hours of operation on their website. After speaking and arguing with three lady's their responses were I should have tried harder and other ways then a call. Mind you this was how I made the reservation.

    • Initial Complaint

      Date:09/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We visited Knoebels on 7/31/22. We purchased food from the food court. The employee didnt think our transaction went through and asked me to put our **** card in again. Employee said it went through. A few days later when my finance(******) checked our bank account she noticed it was taken out twice. Amount was $31.25. I spoke with a Sue K********(not sure it last name is spelled correctly) on 8/4/22, who said she was a manager. Said she would check into it. A few days later on 8/9 I called again and *** said she saw the double charge. Asked for my card number and said she now refunded it. ****** called Sue again on 8/12 to Let her know we still did not see the refund to our account. She said give it a few more days to show up. Waited til 8/17 still no refund. ****** talked to Sue who said she would have a check mailed to us. Address was given to her. We have tried to get in touch with her several times since then and have only gotten her voice Mail. Left messages. Leaving the last one today 9/9/22. We have been very understanding and patient with her. Mistakes happen. All we ask is for our refund. If you try to contact me and I don't answer I give permission for you to talk to my finance ************************* ************. Thank you *************************

    Knoebels Amusement Resort is NOT a BBB Accredited Business.

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