Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22704464
  
  I am rejecting this response because:
  the business response has many untrue statements made about actions and what was said and what was taken care of . I had asked to speak to a higher supervisor and I was told there was no one higher there at the moment . I sent messages to the general manager and another person on the website that is over the manger . No threats were made . I stated that I wanted to be contacted and that I had made a report with BBB and the attorney general . Id like to know what threats were made . When I spoke to my original person on Monday ****** I made it very clear that my sensors need fixed and I didnt care if they needed to replace all the sensors that day I wanted it fixed . They said they would take care of it it probably just needs calibrated . They are now twisting everything to suit them . They also said on Tuesday they cannot say for sure what I had spoken to the people about on Monday so their statement is very untrue. And the sensors are still not fixed. Why would I pay 220 more dollars and what about the $130 for them breaking my wheel off with trying to get the tires replaced? Or the battery for leaving the lights on. And not to mention the biggest of not tightening the wheels on my tire are their cameras that can be reviewed because I seen 100% that tire was not tightened. The technician touched the wheel. It moves side to side back-and-forth and then he grabbed the s**** gun and tightened it, and they lied to my face . 

  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  

  
  sted a test drive. During the test drive, the noise mysteriously disappeared. I didnt feel comfortable raising the issue with ***** due to his poor attitude. However, I realized they werent truthful about their findings or the service performed.The dealership asked to keep my car another day, making it three days dealing with the same issue. I reminded them that the sensors shouldve been fixed on Monday, especially since Id already paid nearly $900 for the services. While I agreed and signed paperwork on Monday regarding costs, no additional services or charges were discussed or authorized on ***********, theyre demanding $219 more to "diagnose" the problem without guaranteeing a fix. They also added a $130 charge for a tire they broke while replacing it. I made it clear I wouldnt pay these extra fees, but ******* refused to return my car unless I paid. This is both unfair and unacceptable.

  Business Response

  Date: 12/18/2024

  This customer came in as a walk-in and first-time customer for 4 tires. There was not a discussion of an ongoing TPMS light nor is there anything noted on the ** for a diagnosis. The service was performed and the customer went on his way. The next day, the customer called in claiming there was a noise, that we made his battery die, and we didnt fix his TPMS light, and that was his whole reason to replace the 4 tires. He claimed he was informed all the sensors would be replaced which is not something we do with a tire replacement.
  
  After our service manager spoke to the customer Tuesday to address his concerns, we advised him to come in so we can look at it. Per the advisor, the customer approved the diagnosis that could not be done in express and the car stayed overnight. After the tech diagnosed the vehicle and we gave the customer an estimate, he claimed all these items have been broken, he knows they are broken and he has all the parts to fix it. He has been rebuilding the vehicle and he knows what the problems are. (The vehicle has an R title) We advised the customer that he authorized the diagnosis so he was required to pay for what was authorized. The customer hung up on the Service Manager and then proceeded to call and text other departments with threatening statements.
  
  The tech spent almost 2 hours on this vehicle and we are only charging the 1 hour that was initially quoted.

  Customer Answer

  Date: 12/18/2024

  There was also no discussion about my car being a rebuilt title and has nothing to do with this case . My car has been working great since 2015 minus these sensors always being on my dash . This is why I went to Honda versus a tire shop , so I could get the correct tires and make sure the sensors were working. The electrical issue has nothing to do with the noice the tire was making. That was from Honda not tightening my wheel . I stated I  had all these parts already that they are saying is causing the sensors on the tires not to work ( ignition switch and battery sensor . ) also how can their response say there was no mention of the tire sensors when on Tuesday they said they can not confirm or deny what was said on Monday between me and ******. They also refused to let me speak to ****** the original  person helping me who was great and very helpful. 

  Customer Answer

  Date: 12/19/2024

  Your response highlights the sheer disrespect I have experienced throughout this process. For instance, suggesting that my cars battery could cause a tire to make a rubbing noise is both insulting and nonsensical. Furthermore, Honda claimed that my car required an additional $1,000 in parts before the tire sensors could be fixed, blaming another issue. I declined to pay for these parts, and now that the lights are off without those repairs, its clear those parts were unnecessary. This raises questions about the honesty of your recommendations.
  I also spoke with the operations manager, who stated he was available when I had previously asked to speak with another manager. *******, however, denied me the opportunity to escalate my concerns. At no point did I make any threatsmy actions have been solely to protect my rights as a consumer.
  I was also told that the cameras in the express bay, where my car was serviced, were either not working or nonexistent due to recent renovations. This lack of accountability is troubling. Additionally, after a heated discussion, I was not charged the $220 diagnostic fee, as I was never informed of these additional expenses or asked to sign anything, unlike on Monday when I agreed to the original charges.
  To be clear, my follow-up visit was necessitated by your negligence in failing to tighten my tire properlynot a request for a re-examination of my vehicle. This was compounded by your failure to include my chief complaint about the **** sensors on the original repair order, a major oversight on your part.
  Finally, I must emphasize the safety risks involved in returning a vehicle to a customer without ensuring that all tires are properly secured. Had my tire come off, it could have resulted in serious injury to myself or others. What measures are you implementing to ensure this kind of negligence does not happen to another customer? Is there not a safety checklist in place before vehicles are returned to their owners?
  I hope you address these issues promptly and appropriately, as this experience has been both unacceptable and deeply concerning.
  

  Business Response

  Date: 12/20/2024

  When the customer arrived to pick up his vehicle, we determined he did not physically sign for the diagnostic fee and it was only a verbal agreement, and therefore management waived the fee and he left with the vehicle. There is nothing further to discuss, and nothing further owed to this customer.

  Customer Answer

  Date: 12/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22704464
  
  I am rejecting this response because:Thank you for your response. While I acknowledge that the diagnostic fee was waived, I remain dissatisfied because many of the concerns I raised have not been adequately addressed.
  Negligence and Safety Concerns: The failure to properly tighten my tire was a serious safety issue that could have resulted in harm to me or others. I still have not received a clear explanation of what processes are in place to prevent such oversights from happening again. Is there a safety checklist before vehicles are returned to customers?
  **** Sensor Oversight: My chief complaint about the tire pressure monitoring system (****) was not included in the original repair order, despite my explicit request. This lack of attention to detail has caused significant inconvenience, and I want to know what steps are being taken to improve accuracy and accountability in the service process.
  $130 Charge for a Broken Part: I was charged $130 for a part your team broke while attempting to remove my tire. This charge feels unfair, as the damage occurred during the repair process. I would like this fee refunded or explained in detail, as it was not caused by me.
  $1,000 Parts Quote for Sensor Repairs: I was quoted an additional $1,000 in parts, plus labor, to fix the **** sensors. However, the sensors are now functioning without these parts being replaced, proving that they were unnecessary. I want to understand why I was provided with such a costly and seemingly inaccurate recommendation.
  Camera Footage: I was told the cameras in the express bay, where my car was serviced, were either not working or nonexistent due to recent renovations. This lack of accountability is troubling, and I would like clarification on why camera footage is unavailable, as it could have provided valuable evidence in addressing my concerns.
  Customer Service Concerns: I raised concerns about the attitude and behavior of your staff during my visits, specifically being denied escalation to another manager and the dismissive handling of my issues. This aspect has also not been addressed.
  While I appreciate the fee waiver, the resolution to my case feels incomplete. I am still seeking assurances, refunds where applicable, and actionable changes to ensure these issues are properly addressed moving forward, both for myself and for other customers.
  I hope you understand my perspective and take these concerns seriously.
  
  
  Regards,
  
  ***** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 12/20/2024

  When the customer arrived to pick up his vehicle, we determined he did not physically sign for the diagnostic fee and it was only a verbal agreement, and therefore management waived the fee and he left with the vehicle. There is nothing further to discuss, and nothing further owed to this customer.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/05/24 I took my 2016 Acura TLX into Lehigh Valley Acura so they can inspect and or replace The recall on my car. Which is for defect in the Engines Crankshaft. If any Damage they will replace the engine for free.Other then the Recall my car had ZERO issues. -About a hour after I bring my car in they text me trying to get me to sell it or trade it. I told them no I dont like to get rid of it but they can give me a price After I received a call from them stating everything looks fine they will just have to do the recall. But gave me over 6,000$ worth of recommended repairs. Sales guy text me 10 minutes later to offer me 6,500$. I told them I wasnt interested Not even 5 minutes after I texted back they then called me to tell me oh well after second opinion, we have to go ahead and replace it and set me up with a rental from enterprise Saturday the 9th I picked my vehicle up. Drove home and didnt drive again until Monday . Car ***** alittle weird driving but assumed it was the work . Wednesday morning the 13th as Im driving to work my dash board lights up all different errors. I call Acura, bring it in the same day to be looked at. They said the codes reading its running to lean and points to my Catalytic converter. (Which I had it all replaced in 2022). I told them I had absolutely no issues with my car until they worked on it just asked them to fix the issue.They told me they didnt touch any of that so its not their problem its on me to fix it.I called Acuras headquarters they told me to speak to a ** there. I spoke to a service manager who said hed love to me to bring it back and theyll look at it again. I dropped it off. November 22nd they took not even a hour, called me back and told me theres now 3 other errors.They didnt physically touch those parts so its not on them. But I HAD NO ISSUES OR CODES PRIOR to their recall work. Replacing parts in my engine with new ones is now making other things fail or not run properly..

  Business Response

  Date: 12/06/2024

  Mr. ******* came in on 11/05/2024 for the connecting rod bearing recall. When he reached out for an update, we still did not have an answer from ********** regarding the next steps or what the bearings looked like, but everything was going well. After we heard back from the connecting rod bearing team, they determined that a new crankshaft was needed. We then called the customer back, updated him on his vehicle, and set him up with a rental car from Enterprise.
  On November 12, 2024, we completed the recall and contacted Mr. ******* to let him know that his car was ready for pickup. After he took the vehicle, we received a phone call from him a couple of days later, stating that a number of lights had appeared on his dashboard and the vehicle was not driving normally. We told him to please bring his vehicle in so we could review our work. We assured him that if there was anything wrong with the vehicle related to the recall, we would address and fix it.
  He brought the vehicle in on November 22, 2024, and we immediately began inspecting it. During our inspection, we found that the vehicle was throwing three different codes: P2638, P2272, and P2098. These codes were related to an O2 sensor (which was only unplugged and plugged back in during the recall), Bank 2, Sensor 2 catalytic converter (which we did not touch during the recall and was an aftermarket part not manufactured or approved by Acura), and a torque converter (which we also did not touch during the recall). Upon re-inspection, we found no damage to any of the components listed above.
  We informed Mr. ******* that the work we performed in relation to the recall does not correspond to the current issues he is experiencing with his vehicle.
  
  

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22558608
  
  I am rejecting this response because:
  It had nothing to do with the phone. The computer glitching out and going black had nothing to do with the phone.  Having 8 codes pop up with the *** system had nothing to do with the phone. Additionally when I searched for any recalls 3 popped up. But I guess that was phone right?!?!  This business is just refusing to accept responsibility for their lack of due diligence and doing the right thing
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 11/19/2024

  This customer was told they need to take their phone to their carrier and explain the situation, as all other test phones worked in their vehicle. The customer did not want to do this. Two iPhones and two android phones were all tested in the vehicle and all worked fine. The customer's phone did not. We advise the customer to take their phone to get looked at in this situation which is what the Hyundai tech line advised when our technicians reported the challenge to Hyundai manufacturer. We cannot assist further at this time, knowing all other phones tested correctly.

  Business Response

  Date: 11/22/2024

  There are currently no open recalls on this VIN, and not open alerts on the vehicle. As stated in the first response, Hyundai tech line advises to seek cell phone assistance at your provider, being that all other phones tested checked correct in the functioning of the vehicle.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22184025
  
  I am rejecting this response because:
  
  honda and the dealership are perfectly capable of looking of the history.  Additionally their mechanics took the vehicle apart.  Not me.  I paid the experts to do this.  The response is a perfect example of the lack of ownership and pride in their work.  The Internet and BBB is full of complaints about this company and this is exactly why.  The analysis for water damage was another ***** dollars which is also an absurdly high price.  This is modern day piracy.  Case in point for all the complaints.  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  
  N and that the water damage needed to be fixed but the process started with an 879 dollar water leak diagnostic fee, at which time the components would need to be replaced for a repair likely to be several thousands of dollars. I refused to pay to fix the car a third time for the same exact issue and stated that Honda should pay for this. I created a case with Honda America who could not get a hold of the dealer. I was then told that because I refused to consent to the diagnostic fee I had to pick up my car in 24 hours or I would pay a 80 dollar a day storage fee. I voiced my concern that the car was unsafe in which finally, Honda stated they would make sure the latch was shut and locked. I am disappointed in the level of service and how the situation was handled with an unsafe vehicle that I paid to fix two times. There is a clear ******************** between Honda America and the certified dealers.

  Business Response

  Date: 09/06/2024

  First time customer, came in on 8/13 with a rear hatch concern, we found the latch physically broke and internal failure to the lift gate control module. We replaced everything and the customer picked up. A few days later, after a rain storm, the rear hatch popped open while driving and the customer was quite upset, we got the car right back in and checked it out. Only to find the module failed again due to water damage and would not be covered under warranty. At that point, the customer advised us this has been an ongoing issue since they purchased the car and expect us or AHM to pick up the bill since it is a safety issue. We were not initially informed prior to the first repair, that there was an ongoing water issue. The customer refused to do a water test, so we disconnected the module and manually closed the hatch and he picked it up.
  
  If it was disclosed to us this was an ongoing water issue to start, we would have gone about diagnosis a different way, but the entire back story came out after the repair and after we found the water-damaged module. The advisor and tech followed our processes properly, with the information given at the initial visit, we did what we always do, diagnose the concern and recommend the repair. At this point, we do know what it will take to properly fix the vehicle because the customer refused to go any further or commit to payment.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2022 Hyundai ******** from Lehigh Valley Hyundai, a Vinart dealership, in March of 2022. In September 2023 my vehicle began shutting off when stopped at a stop sign, traffic light, parking lot etc. This has happened numerous times with the last occurrence on July 3, 2024, when I was almost broadsided when the car shut off while I was stopped at a busy intersection. I could have been killed. I have taken the car to the dealership 3 times for this problem. Each time they can not reproduce the problem and I was just told that there is nothing else they can do. I do not feel safe driving the car as I can be killed in it and the dealership not only does not care, but is refusing any solution to the problem that I am driving an unsafe vehicle, which is still under warranty.

  Business Response

  Date: 08/01/2024

  Customer brought their vehicle in July 9th because she was having a display message that would come up to shift car into park or neutral. She then experienced the vehicle shutting off while at a stop light. We test drove this vehicle multiple times and were unable to duplicate the concern. We checked for service bulletins, any dtcs (pending codes included) and we were unable to uncover any history. When customer picked up vehicle, we went for a ****** test drive with our shop ******* to see if she was able to get the concern to happen, she also was unable to get the concern to happen. She was upset and left a review. Our Fixed-Ops Director spoke to customer and we agreed to try again. After taking her vehicle back we drove the vehicle every day for a week in an attempt to duplicate her concern. Unfortunately, again we were unable to duplicate. Techline was called and they have no recommendations until we are able to get the vehicle to produce this issue while a technician is present. There is nothing we can diagnose or fix if we can't get the vehicle to produce the problem.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric 2023 Hyndai Ioniq on November 4th 2022, for around $55,000. Issues with charging started soon after, where I had to get the car towed to the dealership multiple times and on some occasions they jump started the car. They have also had to keep my car multiple times and given me a loaner. On one occasion in March 2024, I was without my car for more than a month and driving a loaner. The dealership has fixed the issue at the time at no charge but it keeps resurfacing and has caused me a huge inconvenience.The tow is only allowed within a certain distance and my fear is if I travel further away that I will be stuck. I have now crossed ****** miles and the dealership has referred me to Hyundai motor company as they said mileage was high for dealership to cover, even though I had been going to the dealership from the start of the issue when the mileage was low. There have also been recalls for the issue I have reported for my car, which have been fixed but I am beyond frustrated at this point and demand to exchange this car for another one. ********************* has not been responsive to my complaint or issues.I would like for the dealership whom I purchased this vehicle from to facilitate me getting out of this car and into a comparable car that is what I paid for.

  Business Response

  Date: 07/09/2024

  His issue on his vehicle is resolved. We have tried to get him out of the vehicle multiple times and he never followed through with our sales department.Our sales manager will reach out again to offer other options. He wanted the vehicle to be "lemon lawed" however it does not fall under those guidelines. Hyundai consumer affairs referred him to the BBB. We have offered all we can and will continue to do so.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been with dealership since November 2023. This is the 2nd time the engine has been repaired/replaced. Safety recall 251 Anti Lock Brake system can start car on fire. My car sat on their lot until 3/12/24 when they decided I should keep the car at my house until they can fix it. Why should I have to keep a fire hazard at my house. Asked them to buy the car from me so that I can move forward. They will not buy the car from me due to the recall.They need to fix this recall !!!

  Business Response

  Date: 03/29/2024

  As of 3/29/2024, this information submitted by customer is factually incorrect. We do have the car here on site at Lehigh Valley Hyundai, and are waiting on repair information from Hyundai corporate. Hyundai the manufacturer has not issued repair yet at this time.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21315229
  
  I am rejecting this response because: Honda is not honoring the warranty on the part. I am escalating to Honda *** and have emailed them the complaint.
  
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 03/04/2024

  Our service manager already spoke to this customer and explained the ************************** battery warranty is linked to the transaction, not the part. It is not a transferable warranty. If ******* did not purchase the battery, he would not have the warranty. He was told to contact Honda directly to voice his frustration because this is a Honda policy not a dealership policy.

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20915948
  
  I am rejecting this response because: the dealership did not properly review documentation provided. I am requesting mediation or an independent party review.

   
  
  
  Regards,
  
  *******************
  
  
  
  
  
  
  
  

  
  he mechanic in ** could no longer do the work but verbally explained they thought the car's engine was damaged from overheating so the car was towed to the Honda dealer in **. I did not tow the car back to LV Honda given the significant issues I had after repair work and difficuty getting a timely response from the service manager. The ** Honda dealer provided a diagnostic report stating that the timing chain was off TDC and furthermore, the car's oil and coolant mixed together from overheating causing significant engine damage. This was the main issue in LV Honda's multi-point report but clearly wasn't fixed properly. I provided documentation and requested a refund from LV Honda but they refused stating my documents were not sufficient. I am a senior citizen so my daughter has been helping me with this issue. I have also filed a complaint with Corporate Honda and ************** ************************

  Business Response

  Date: 12/18/2023

  ****************** vehicle was towed in with a check-engine indicator on, and a repair order was written on May 27th, 2023.  The vehicle was also smoking, and a normal diagnostic test took place.  The codes that were found were for coolant temperature being hot and for timing being out of sync.  After further inspection, we found the radiator cap was missing.  The recommendations were to replace the radiator and timing chains for the concerns that were revealed by the computer.  
  
  The tech noted that both repairs are necessary before digging deeper in the diagnostics.  
  

  Business Response

  Date: 02/06/2024

  At this time, we are standing behind the response we originally submitted.

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Car was dropped off last week. Under the name ****** ******.
  
  Regards,
  
  ***********************
  ak to someone or follow up on our claim we keep getting the run around.

  Business Response

  Date: 11/15/2023

  Our service manager, ***********************, did not receive a call recently in regards to this. She was given this message today and will be in contact shortly. Thank you.

  Business Response

  Date: 12/27/2023

  This vehicles paint repair was completed and picked up on December 8th.