Complaints

This profile includes complaints for Clipper Magazine, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clipper Magazine, LLC

  4139 Oregon Pike Ephrata, PA 17522-9550

• 

  Clipper Magazine, LLC

  3708 Hempland Rd Mountville, PA 17554-1542

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Concerning my original complaint which is Complaint ID ********; ******************** The company established a method of communication with me but then did not continue the established method of communication then leading to a loss of communication. Once they had called a first time, they assured me that I would recieve a return phone call. Following this, no discussion ever happened since no communiation via phone then happened as promised. I answer my phone calls just like anyone else. If I should happen to have missed a return call, then the phone number which they used a second time was absolutely a different number since I saved their number from the first call. The original complaint was absolutely not resolved, and this was due to their break in the established & promised communication. This very much seems a deliberate avoidance of the promised communication. This is an avoidance on their end, No email was expected as the phone was already the established method of communication. Furthermore, the offered resolution is an absolute joke & very much insulting. The matter will be taken to the attorney general if they do not resolve this issue here. this box, location address is finally visible; but even then, it is only in a much lighter color than any other text on page excluding text which is meant to be ignored such as pattern for the credit card number. As if this were not enough, this business (*************************) is a national chain. There is no reason to expect that any specific address is needed. Even if an address is given, there is no reason to suspect that it is exclusive. Even upon recieving the email for the certificates, one is only given the street address, not the city & state. One must actually open certificate to see finally see full ********************* offer should not be given since deal is not only not local but is for a location about 150 miles away! Yet, it was offered as a deal available for areas in or near *********, **. Surely, the deal would either be for a local location of be an offer for the national chain. Again, it should not be for a location with a 300 mile round trip!

  Business Response

  Date: 06/24/2025

  Hello ****-****. I apologize for your recent experience regarding your ***** deal.

  Please know that our ***** Support Team Director reached out to you regarding this issue on June 6th stating they have provided a full refund of $43.75 to your original form of payment for the Papa ****** certificates. That refund can take up to 3 business days to appear as timing varies by card issuer.

  They additionally extended a 40% discount, and provided information on how to register your email address with ***** to better adjust your location and search radius to find deals that are most relevant to you should you wish to do so.

  We apologize for any inconvenience this may have caused you. Should you have further questions or concerns please feel free to email us at **************************. 

  Business Response

  Date: 07/09/2025

  In speaking with our team our Customer Support team member spoke with you on 6/5, per your request, and returned your call on 6/6. Left a voicemail and followed up via email the same day. All our outbound calls do come from the Customer Support line made from ************.

  At *****, we take customer satisfaction seriously, and were sorry this customers experience didnt meet expectations. We issued a full refund of $43.75 to the original form of payment for the following **** ***** certificates:
  7589910-91-6011, 7773697-51-5747, 5333970-43-5255, 4738999-22-6353, and 4135997-65-7403.
  
  This refund was processed within our 14-day return window, in accordance with our Terms of Service. We understand this wasnt the experience the customer anticipated and appreciate their understanding of the policies agreed to at checkout.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22301737
  
  I am rejecting this response because:  this company charged my bank twice as I purchased two... unacceptable... they are probably scamming so many people who dont pay attention... I'm not contacting my bank and taking more of my valuabletime for their incompetence.... they need to reverse accordingly.   We all count on BBB to protect us from these scammers.

  ************** DOUBLETAKEDEA FL Date 09/14/24 0 ********** 6 7311

  -$12.75

  09/15/2024

  ************** DOUBLETAKEDEA FL Date 09/14/24 0 ********** 6 7311
  

  -$12.75

  09/15/2024
  
  
  
  Regards,
  
  ******* *********
  
  
  
  
  
  
  
  

  
  o coupons.. I would like my money returned as I do not want anything to do with this company.

  Business Response

  Date: 09/18/2024

  Good Afternoon,

  This consumer purchased one (1) deal, not two, and has been informed multiple times that the account she believes she used is not the account where the purchase was made. Despite being advised repeatedly, the consumer continues to claim she made her purchase under ******************* when, in fact, the transaction was completed under *********************** Additionally, she is now requesting refunds for this one deal, despite full knowledge that it was redeemed on 09/17/2024, as weve attached proof of redemption.

  We have confirmed there is no second charge or any other valid account linked to this purchase. Therefore, the consumer has been instructed to contact her bank directly if she believes there is an issue on her end. It is important to note that ************** (formerly ************************) does not manage individual consumer accounts, and it remains the consumer's responsibility to track the account used for their purchases.

  This matter is fully resolved from our side. Should the consumer have a second charge, it is not related to **************. There will be no refund for her one deal, as she or her gifter has redeemed it with the merchant, rendering it null and void. Any credit card disputes regarding this deal will be denied, as the deal has been fully used.

  
  Thank you.

  Business Response

  Date: 09/18/2024

  This will be a final response on this matter. This consumer did not purchase two deals from us and it has been proven. She needs to dispute with her bank. 

  Customer Answer

  Date: 09/18/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22301737
  
  I am rejecting this response because:I have proved I purchased 2 and I know what I did obviously ... how dare a consumer be treated in this manner ... not even looking into their system to see why I did not receive both coupons .... BBB please protect consumers from this horribly managed business.  They need to refund ... I've shown proof they took both payments from my bank account.   ******************** please protect consumers from these uneducated individuals running my bank card .... taking my money .... and now rudely suggesting defamatory nature of consumer.  They need to refund ... I've shown proof they took both payments from my bank account

  
  
  Regards,
  
  ******* *********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22070871
  
  I am rejecting this response because:

   

  Local Flavor Terms and Conditions state that a refund or credit will be allotted if the merchant refuses the certificate. I chose the refund option and was denied. 
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 07/31/2024

  
  
  
  
  Good afternoon,

    The consumer has been credited a refund in accordance with our policy. They agreed to the policy which states that credit card refunds cannot be provided after 60 days from the date of purchase. The consumer contacted us outside this 60-day window and their deal purchase date was beyond the credit card policy window. This matter has been appropriately handled, and the credit refund was issued accordingly. The consumer seems to be misunderstanding the policy they agreed upon, despite being provided with the policy details.The consumer has been credited the amount of $6.00, which has been applied to their account and does not expire. We have also provided the consumer with instructions on using the credits. Screenshots of the refund provided can be found attached. Please inform the consumer that this issue has been resolved and that they are not entitled to a cash refund.

  We have resolved this matter on our end. 

   

  POLICY: ***************************************************************

  See files showing proper actions were taken for this consumer. 

   

  Business Response

  Date: 08/01/2024

  As per the policy you agreed to you were refunded according to your date of purchase. This is now Resolved! We are no longer entertaining this complaint as consumer was handled accordingly. 

  This is a final communication on the matter. 

• Initial Complaint

  Date:07/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam, 

  We only filed this BBB complaint because after 2 WEEKS, Local Flavor Never responded to our multiple Emails to their Multiple Email addresses! Not a One! 

   We never demand immediate responses. Only that this business responds with in their promised time frame. Much less ever in their 3 Days as they state in this complaint.

   Out of the last several Emails we have sent, They have not! 

  They have not confirmed receipt of Any of the Emails we sent nor responded to them!

  This merchant purposefully and intentionally does not respond to OUR Email concerns anymore! 

  This is evidenced by the multiple confirmed sent and received Emails to them. 

  Fortunately,  Only After we filed this BBB complaint did they Now respond! 

   Even if you call their phone number at 9:00 AM on the dot, You receive a message that no one is available to take your call. You get this Automated message no matter what time of the day you call! RE: ************** 

   * We highly recommend anyone at the BBB kindly giving it a try. 

   As there has been no resolution nor  refund as yet, this matter is NOT Resolved. 

   Thank you. 

   - **************************;

  Business Response

  Date: 07/29/2024

  
  Good Morning,
  *************************** and her friends have a pattern of demanding immediate responses when they make requests. They spammed LocalFlavor emails through their provider, which we just corrected with Gmail. Additionally, she contacted us during off hours over the weekend when we do not have business hours.
  LocalFlavor has three business days to respond to consumers, and we handle requests in the order they are received, so she must wait her turn. Our phones are not live on weekends, and we have no control over high call volumes during the week. We have informed **************** of our contact methods several times. Her refund request is in the queue and will be handled in order of receipt. She will receive an email confirmation of her refund, subject to the date of purchase and eligibility per our policy for a credit card refund.

  How to Contact_ 

  Chat Support: Visit our website or app to chat with us online.

  Email: Send your inquiry or concern to ************************************.
  Phone: Call us at ************** during our operating hours, Monday to Friday from 9:00 am to 5:00 pm Eastern Standard Time.- We are transitioning to a no live phone center in the very near future. 

  With the refund requests in the que this is a now a resolved matter. 

   

  Business Response

  Date: 07/29/2024

  As stated, this matter is resolved. The email address ************************** was flagged as spam by the consumer according to *****. Although the suppression has been lifted this time, it will not be dropped again if the emails are marked as spam in the future. This will need to be addressed by the Gmail provider as per their protocol.
  The credit refund has been completed, and this matter is now resolved. Please inform *************************** that we will be transitioning to chat and email support only in the coming weeks, and phone support will be discontinued. *************************** did not use chat support within the time frame she mentioned, and the spam issue prevented us from seeing her requests. Please see the refund details in the file.
  This is our final communication on this matter.

  Customer Answer

  Date: 07/29/2024

  Dear *******************, Sir or Madam, 

   1. The BBB is professional and respectful by addressing me by name And and Who is responding by signing their name! Clipper has not! 

   2. It is unprofessional and somewhat disrespectful for Clipper to continually and repeatedly say this matter is closed. AND To say: "This is our final communication on this matter."  Especially if we do not feel the matter has been 100% resolved. 

   2. Local Flavor has our Wrong Email address! Local Flavor is stating here  "**************************" 

   It is and has Always been  "**************************" 

   Also, Local Flavor has my name Wrong here: "Attached Files/Documents

   *********************-

  Credit Refund Completed_.png" 

   3. As you are now stating that chat support and Email support will only be available in the Future, how did we fail to utilized chat support when it did not exist? 

   ** 4. Local Flavor is STILL Listing the two merchants in question that are either out of business or are no longer accepting their certificates! 

   PS: It is Obvious that Local Flavor flavor Itself flagged our Emails as spam! 

   Thank you. 

   - *******

  Business Response

  Date: 07/29/2024

  Resolved

  Customer Answer

  Date: 07/29/2024

  Dear Sir or Madam, 

   

   We are Still awaiting 1 refund for 1 certificate we are due. 

   * Kindly issue the refund And respond Here with the Name of whomever is responding here. 

   

   Thank you.

   - ************;

  Business Response

  Date: 07/30/2024

  RESOLVED. Consumer is working with several agents they need to locate their emails from each agent. we will no longer entertain this matter. 

  Customer Answer

  Date: 07/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is Only partially satisfactory to me. 

   The representatives do not address us by name.

  They intentionally,disrespectfully And Unprofessionally do Not sign their name so there is No transparency nor accountability on their end. 

   All of Their responses are disrespectful And unprofessional to say the least. 

  
  Regards,
  
  ***************************

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certificate for car detailing on 12-23-23 from LocalFlavor.com which is a company owned by Clipper Magazine. The car detailing business (A2 Auto Image) is out of business and they WERE out of business when they sold me the certificate. And they are STILL selling the certificates even though they know the A2 Auto-Image is out of business. The company would only give me a credit for Local Flavors and not credit my credit card. I would like a credit to my credit card for $60. Below is the address and phone for the car detailing business: A2 Auto-Image ****************************************************** ************. If you call the number, it is not in service. If you try their website (***************************), it is a broken link. Attached is my email correspondence to Local Flavors asking for a refund and their reply back refusing a credit card refund. Also attached is the purchased certificate.Here is the link to the local flavor's certificate for A2 Auto-Image that is out of business and they are selling. ***************************************************************************************************************************************** I am quite certain that selling gift certificates for defunct businesses is illegal. I want my money refunded back to my credit card!

  Business Response

  Date: 06/24/2024

  Good morning,

  
  This consumer has already received a credit refund in accordance with the agreed-upon LocalFlavor policy. The merchant in question experienced a location closure, not a business closure, and the consumer was able to use their deal at an alternate location but requested a refund instead.
  We have provided a screenshot of the refund and the policy guidelines. This matter has been resolved with the credit refund provided as per our policy. The consumer was sent instructions on how to use those credits and was informed the credits never expire. 

  
  Thank you.

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been informed by the owner of Local Flavor Cafe that I accidentally filed a claim against his business.  I put in the wrong address but never mentioned a Cafe.  He is located in ******** and Local Flavor.com who is the business I am wanting to file a complaint against is in *******. The owner informed me that he has been inundated with calls regarding this matter.  So much he has hired an attorney seeking them to change their name.  PLEASE help me correct this mistake.  I feel terrible.  The correct business is Local Flavor.com, ************************************************************************************; *****. ************.

  Business Response

  Date: 04/25/2024

  To Whom It May ****************************************************************************************** name is ********************* and I am the Owner/Executive Chef of Local Flavor Caf.  We are a one-restaurant company located in ******************** Our website is, localflavorcafe.net NOT localflavor.com.  The OTHER Company operates out of ******* and advertises in Clipper Magazine (as well as others).  Based on the number of phone calls we receive AND now having to deal with the BBB, I believe this company needs to be investigated!  I assure you, our level of customer service is excellent and even extends to people being scammed by this subpar company as well.  The only Gift Cards that we process and sell are our own. Your ONLY option is to buy one from our restaurant and us it at our restaurant!  In an Internet search for Local Flavor, we are the first things that appears even though that isnt our full name.  The SECOND is the scammy coupon and gift certificate hustler!  My ALL CAPS words are meant to show agitation and frustration, the same feelings Im sure my accuser is feeling.  They were so irritated that they couldnt get their complaint settled that they had to cast a large net to try and get satisfaction.  That net entangled me and my business.  
  
  

  Business Response

  Date: 04/26/2024

  We received the complaint & we will be reviewing the details & replying next week.  

  Business Response

  Date: 04/29/2024

   

  We are sorry for any inconvenience or confusion trying to reach us.  The best form of communication is to email us at ************************************.  We have researched your account & there is $16 in site credits in your account to use for any future purchases.  Please see the attachment. 

  Customer Answer

  Date: 04/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The supervisor from local flavor ********...keeps trying to say that two of the certificates have been redeemed. That's a lie. I called local flavor to check them. Only one has been. I have emails that ******** keeps saying I can only get rebuts for one. ******* only talks about two of them. I've emails that show I've tried to correct her over this. ******** needs to learn how to do her job right and correct. 

  Business Response

  Date: 03/29/2024

  On March 28th, 2024 at 8:29 pm, this customer reached out to us for assistance. It's worth noting that they contacted us outside of our business hours. The customer requested a refund for a deal they had already redeemed with the merchant. However, we do not permit such refunds on deals presented with redemption records. Additionally, the customer complained about the merchant's adherence to the fine print language of the certificate. The certificate clearly states that only one certificate can be used per visit per table and cannot be combined with other certificates. According to the customer's email to us, they used their deal alongside 12 other people which is strictly prohibited and warned via the certificate rules.
  
  The second certificate is refundable per our 14-day refund policy, and that refund has been granted and is processing. Certificate 0767433-99-4701 is now in the refunding processing mode, which takes 7-14 business days to reflect back to the card ending in *9111, in the amount of $15.00
  
  We have informed the consumer of the policy surrounding merchant-redeemed deals and her refund status for the eligible deal. There will be no further action on this matter, as the consumer was handled per the policy they agreed upon. Consumers need to understand that the consumer service team has three (3) business days to respond to them, and this consumer waited mere minutes to file this complaint.
  
  We are considering the matter resolved per the within-policy refund granted and the redemptions record of the certificate 0514810-34-9449 which has been provided via PDF above.
  
  Thank you. 

  Customer Answer

  Date: 03/30/2024

  
  
   Complaint: 21502255
  
  I am rejecting this response because:
  The supervisor from local flavor ********... isn't responding to 3 certificates...only two. I've made it clear, only one got used. The emails ******** keeps sending me even explains what I'm saying. I'm still owed for one more certificate. I even called the local flavor number and it even says it's still good. So what kind of scam are they trying to run. 
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 04/01/2024

   This customer has been opening new tickets for every email complaint instead of emailing the Supervising Manager directly with whom she has been working. She was previously working with another agent for the refund she failed to send to the Supervising Manager. However, on Saturday, March 29th, 2024, at 7:23 am **********, the customer was informed that her refund for a second account she had opened and failed to mention, where she had maxed out her purchases by opening more than one account to gain greater limits of deals than permitted, was being processed. The customer has failed to read her email in full each time we have reached out to her.
  
  The refund process takes 7-14 business days, as the customer was informed when she received her first refund. A screenshot of the refund being processed is attached. The customer was owed two refunds within policy from two different accounts, which she failed to mention when she filed her BBB complaint. This consumer also refuses to admit that the merchant was within his rights to refuse the use of a certificate being used by multiple people in her party because they pulled tables together. Her fine print is quite clear, and a screenshot of her certificate with that fine print is attached for proof that this consumer was trying to use discounts for 12 people she was not ***********.
  
  With the two refunds granted, we consider this matter resolved on our side. Please find attached a screenshot of the refund policy, which states that all refunds within policies are granted when no redemption records are present. The third certificate that the customer speaks of, which holds the redemption, is now null and void, and no further action will be taken or required from our side. 

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clipper Magazine owns LocalFlavor.com The site is actively selling discount certificates for restaurants that are no longer honoring them.From two certificates I purchased and tried to use, neither was honored.Both restaurants said they never received payment from LocalFlavor as the reason yet they are still being sold onsite.

  Business Response

  Date: 02/12/2024

  Good morning. This consumer contacted the customer service team on a non-business day which was Saturday 02/10/2024. This consumer will be taken care of in the order his complaint was received. We inform the consumer there is a 48-business hour turnaround time for a resolution to his complaint. Please inform the consumer he will be assisted with in this time frame. Thank you. 

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21232498
  
  I am rejecting this response because:

  The promotional value of $30 expired, the paid value of $15 did not. Also, I did not say that I didn't want to pay the credit card fee either. I stated in my complaint that the merchant was charging a 3% credit card fee for the FULL PRICE of the sale even when using my certificate. In other words, if my bill was $31.00, and I used the certificate I purchased through LocalFlavor for $30.00 and a credit card for the remaining $1.00, they would charge me 3% on the full $31.00 and not just the $1.00. If they charged me 3% on the $1.00 charge on my credit card, I would've been ok with that, but why would I be ok with paying a credit card fee of 3% of $31.00 when my card was only used for $1.00? Again, I have no problem paying a credit card fee for the amount that is charged on my credit card, but do have a problem for them charging me for an amount not charged on my credit card. You can look at my history with LocalFlavor and see that I bought and used multiple certificates to this merchant but once realized I was overcharged for their credit card fee, I no longer wanted to give them my business! Why would LocalFlavor be so malignant in me patronizing this merchant when I'm stating that I do not want to patronize this place and showing dissatisfaction? 
  
  Regards,
  
  ***********************
  
  
  

  Business Response

  Date: 02/05/2024

  The certificate expired in 2021. We don't refund expired certificates. ******** is willing to honor the certificate for the paid value. Consumer doesn't want to pay the merchant's credit card fee, paying cash might be an option to use the paid value. 

  Customer Answer

  Date: 02/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21232498
  
  I am rejecting this response because: We are talking about a $15 credit... It shows how LocalFlavor could care less about their customers concerns adding insult to injury. I would like to know the name and contact information for the owner/president of the company.
  
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/06/2024

  Our policy was followed correctly for expired deals.  As a good faith gesture, we are offering you a 25% one time use promo code 3A0UC1 valid for 2 weeks from today. The code should only be applied after you have all the deals for purchase in your cart. If you have any questions about use of the code, please reach out to LF.com support at: ************************ 

  Business Response

  Date: 02/06/2024

  At this point, to resolve your complaint - we will provide you with $15 site credit - we are unable to refund a credit card purchase after 3 years, per credit card company rules, not ours.  We will cancel the 25% promo code offer - please confirm back.  

  Customer Answer

  Date: 02/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I do not file a BBB complaint about LocalFlavor each when I'm denied a credit. This is a lie.

  Also, the alternative restaurant is a 45 miles RT from my home and a 30 mile RT from the Wayne location. The Wayne location has been closed since September, 2023 and has no target date for reopening.

  And this is directly per *** **** in two email replies. I also maintain that LocalFlavor is engaged in suspect advertising [practices since they still offer a certificate for the Wayne location that's closed. Consumers

  are duped into buying a certificate that's close to them and then are forced to drive 30 to 45 miles to another location. 
  
  Regards,
  
  ***************************

  lieve the Wayne location is open. Unsuspecting customers are either then forced to drive a long distance round trip, or to forfeit the money they spent on the certificate with LocalFlavor keeping it. LocalFlavor states that if the location reopens before the certificates expire, they can be used then. If the certificates expire, they are still good for the purchase price. This is a scam. There's no reopening date, and who would use LocalFlavor without a discount due to a closure? Why give money to LocalFlavor for nothing? I believe LocalFlavor is deliberately deceiving customers. They know the Wayne location is closed. They know there's no reopening date set. And they know the alternate location is a great distance away. Yet the continue to sell certificates to the two separate locations - Wayne and Harrison. This is misleading and deceives customers.

  Business Response

  Date: 01/30/2024

  This business location is temporarily closed & we referred consumers to other locations owned by the same owner to use the certificate.  This consumer has been granted multiple courtesies outside of our policy & files a BBB complaint each time she is denied a credit. 

  Business Response

  Date: 01/30/2024

  Our Sales Team was contacted & there is some legal issues going on about the Wayne  location with a landlord that is still going on & that is why they are readily accepting certificates at their other locations.  If consumers check the website & ****** for the business in Wayne , it does state Temporarily Closed.  It is not a scam as the consumer stated. Accommodations were made to honor certificates. The distance between *****, ** to ********, ** is 18 miles    *******************************************************;  

  *****************************************************************************************************************************************************************************************

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  Business Response

  Date: 01/30/2024

  We will provide a courtesy credit to the consumer in good faith.  

  Customer Answer

  Date: 01/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************