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Business Profile

Major Appliance Dealers

Martin Appliance

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called them on February 23 to come out and fix our washer. They came out on Feb. 24 to fix the problem but they didn't fix the problem at all. We had to call a plumber to fix the washer instead on Feb.26. who fixed the problem. he gave us new hoses that was the problem. And we had to pay then before they left. Martins Appliance order was #******* and the account # is *******. And I had to pay then $135.68 for a job they didn't even fix. I just want my money of $135.68 returned.

    Business Response

    Date: 03/03/2023

    Hello,
     Per my techs notes as listed below, I would believe we did correct the problem when we were out, my technician informed the customer the water pressure should be even better yet therefore referring the customer to a plumber. I am not sure what the plumber exactly did, I do not believe we left the customer with an unrepaired washer. At the same time, we strive for customer satisfaction and will be refunding the customer the amount they paid us.

    Technicians' notes on the work order:

      'Ran test cycle with hot water and had water. Ran test with cold water and had no water. Checked the water screen and found it plugged with dirt. Replaced with new screen. Found cold water hose gasket was worn. Replaced with new screen gasket. Ran test cycle with cold. Had better pressure but still not good. Checked water pressure coming from the feed line and found customer had poor water pressure to the washer. Customer is aware and going to contact plumber. Unit tests well otherwise.'
    Thanks,

    Dennis S

    Appliance Service

    Customer Answer

    Date: 03/15/2023

    the complaint was resolved.  Martins appliance refuned my money.

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