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Business Profile

Amusement Parks

Waldameer Park & Water World

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Waldameer Park & Water World's headquarters and its corporate-owned locations. To view all corporate locations, see

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Waldameer Park & Water World has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 22, 2022
      ****** *****, a senior over 60 years old, brought 4 children to Waldameer, 2 children had season passes and 2 did not so he purchased 2 tickets. He was not told by the cashier that he too needed to purchase a ticket as he was simply monitoring 4 children and was not going on any rides. He took the children to the entry gate and was told that he needed to purchase a ticket. Andrew, the manager, was aggressive, mean and rude to the senior and told him there are signs and the information is online. ****** ***** has NEVER been to Waldameer before, he has never gone online to the waldameer site, and he DID not see any signs. I however have been there numerous times during the 2022 season with my son a season pass holder and took him to the waterpark and I did not pay. I explained this over the phone to Andrew. Andrew was mean and nasty to me. Instead of APOLOGIZING for the inconvenience and the fact the cashiers should do a better job and the people at the gate as well, Andrew wanted to chastise a senior and me as well. This is unacceptable. In addition to this Andrew charged a senior full price. Of course ****** ***** did not know until we checked the site and it clearly states that the price for seniors is $27.25, yet he charged ****** ***** $33.95. Why didn't Andrew check the site and read the signs? Did Andrew not know the policy? Had Andrew not been so obnoxious and rude and provided good customer service, this probably would not have happened. Instead he wanted to berate a senior citizen and overcharge. I left two messages on 7/22 for Paul & George and have not received a return call. I emailed 2 or 3x requesting a phone call to discuss the experience so that I could provide the details and receive resolution and still have not received a return phone call.

    Waldameer Park & Water World is NOT a BBB Accredited Business.

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