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Business Profile

Apartments

The Hammocks At Millcreek

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a complaint about my landlord. I moved into the Hammocks at Millcreek apts in Erie 2
    months ago and since I moved in and I have not been able to have peace in the apt because of
    a very bothersome noise. I work a stressful job and I need my home to a place where I have
    enough rest. I am a physician and I need good sleep to be able to better take care of my
    patients. I need a quiet environment to be able to study for my board exams and better prepare
    to take care of the patients The apt manager has told me they have exhausted the means to fix
    the noise and there is nothing else they can do. The management doesn't seem to care about
    the noise. After mounting so much pressure on them to find a way to fix the noise or move me to
    a different apt that does not have the bothersome noise, I was I told I would have to pay a
    transfer fee if I am to be moved to a different apt. My response was "why do I have to pay a
    transfer fee if it is not my fault that I am moving". Since then the management (apt manager and
    property manager) have been ignoring my emails/calls/texts. I wonder why I am being treated
    this badly. I have not done anything wrong, I continue to pay my rents on time, despite living in
    hell in that apt. I would be very gratefull if you can be of help. Thanks in anticipation

    Business Response

    Date: 10/09/2023

    Good afternoon, 

    Since the day the noise issue arose, The Hammocks at Millcreek maintenance team responded very quickly to rectify the issue. We attempted multiple fixes and/or adjustments to eliminate the noise. The noise continued so we hired a professional plumber to also attempt to fix the noise, as we are always willing to take any route to ensure our residents are comfortable in their home. With plumbing, a lot of times the pipes will expand and contract creating small noises depending on the temperature, weather, etc... the plumber did lessen the noise, but could not completely eliminate it. 

    Management has continued to stay in touch with the resident who we have agreed to transfer to another apartment in the community with no transfer fee. 

    Thank you. 

    -Management 

The Hammocks At Millcreek is NOT a BBB Accredited Business.

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