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Business Profile

Bathroom Remodel

Klein Home Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want the damaged hand rail screw replaced

    Business Response

    Date: 07/22/2024

    We started a full bathroom remodel on 2/5/24 for *** ****** ** *** ***** *****  The job was completed on 2/14/24.  On 6/25/24 *** ****** called in to notify us that a bolt was loose on his grab bar.  We set up with *** ****** to tighten the bolt on 7/3/24.  Our installer called *** ****** on 7/3/24 and notified *** ****** that their current remodel was running late and that it would be best to reschedule.  *** ****** told the installer that was fine with him.  *** ****** and our installer agreed to 7/17/24 to get the work completed.  Our installer accidentally missed the appointment.  *** ****** called on 7/18/24 to let us know that the installer did not show up.  We apologized and rescheduled with *** ****** for 7/19/24.  Our installer went to to *** ******'s and made the repair which included a fastener. We followed up with *** ****** after the installer was on site and he was happy with the repair and said everything was great.

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