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Business Profile

Emergency Room

Ima

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/02/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/02/2024 I had a ************************************** at 9:15 am, and another appointment following the other at 10:00am. I knew that I would possibly be late, due to the fact that my fiance does not get on his break from work until 9:00am. So I called the ***** IMA number to see if they had any other appointment times for this date, due to my delay. They did not have any other times available. She told me I would have to reschedule for another day if so. But I did not want to reschedule again. So she told me I had a 30 minute ***** period from the original time of my appointment. I kept the original appointment times. I arrived at the IMA office At approximately 9:37am. Understanding I would be late, I was still there within the ***** period time I was told. Upon getting their, I relayed the information that I received to the receptionist whos name was ***. He said thats ok, and got my Identification and my Patient paperwork. The nurse that was behind the window, ******* treated me very disrespectfully, and spoke to *** saying I guess we will have to take her.. in a rude tone. Then I said I do understand I was late, and also that I may have a little wait. She said to me Id have to wait longer. I replied with ok. And I sat in waiting area for 1 hour & 30 minutes, was never seen. Then finally around 11:30 am *** the receptionist called me back up to the window, and told me that the Docter was Not going to see me. I asked why..? And he replied back that she said bc I was late. I then asked him why would she agree to see me upon arriving, to have me sit and wait for as long as I did if she never had intentions on seeing me for my visit. DO White, came out and started calling other patients. When the other patient heard how I was being treated he then said I could go ahead of him. The ** refused to, and then openly stated that she isnt, bc I was late. I was never seen, I was Treated as if I was a Burden, Disrespected, and refused Care.

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