Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the hotel and asked for General Manager ********************* 3 times. I have a charge that I am disputing with my credit card, ***** Fargo due to a 3rd party site charging my card without me entering the verification code to do so. I am trying to prove that the 3rd party site is a fake. I still stayed at the hotel and paid myself. I reached out to the hotel to ask if the 3rd party site paid them so that I could prove it was a fake. They only saw one paid reservation which is what I personally paid for on Sept. 21st 2023. When I asked for a statement that there was no payment from the 3rd party site, they told me to contact Wyndham directly. I did. They said the same thing about the reservation. But, they told me to contact ********************* directly at the hotel because the hotel is the one that was paid directly. So, I tried on 3 separate occasions to get ahold of **************** and she will not call me back. I am not sure what the issue is. But, if you are refusing to call me back it makes me think that maybe they did get paid by the 3rd party site in which case they should not have charged me the $525.81 for the room as that would be a double payment then.

• Initial Complaint

  Date:04/12/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The rooms smelled like pot and my asthma was being triggered. It was not healthy to breath in the air. Management was nor very helpful and wouldn't refund us for our stay. We thought it was fair to pay themf rvtge one night we stayed.

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room for June 23,2023 and check out on June 26, 2023. When I first got there the linen on the bed was dirty I asked for it to be changed and was told I could come get the linen and change it myself and I explain to them that I am a customer who paid for a room. The linens should already be changed and they need to send someone to change it then they finally sent someone to change the linen first problem. The next morning when housekeeping clean the room, there is no soap in the room the front Dess said they didn’t have any so I had to go purchase soap at night, which is something that supposed to come with the room the next day I asked for my room to be clean they didn’t clean it at all when I called the front Desk they said housekeeping was gone for today. Nothing can be done. I explained I needed towels and rags to take a shower. They said come to the front desk and will give you some. I’ll go to the front desk and get towels when I ask for the rags their response to me was we won’t have any available until in the morning so now I have to go back to the store and buy rags that are supposed to come with the room, but that being said the receptionist at that time had a very nasty attitude. Several times I asked for a manager no manager available. The room had parts of the shower that was falling down in the shower. The door had a big hole in it every time! I didn’t get anything resolved. The manager is never available nothing got resolved and I was told if I did cancel I will still have to pay for the night charge because I didn’t cancel in a timely fashion so I had to stay in a hotel that was on it and it didn’t look anything like the picture that they have online. Confirmation number ************* ******* ******* **********

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed at this location on Sept 23 & 24 2022. My roommate & I paid $335.00. After spending the night in the room, we discovered that the locks on the door did not work at all, room #207. We were moved the next night to a room whose thermostat did not work, room #211 & then finally moved to room #220. Due to the safety violation & concern of spending the night in a room that didn’t lock, we requested that we be reimbursed for our stay. The front desk only gave us 10% & told us to email the manager, Irina. My roommate (who paid for the room on her Discover Card) emailed Irina on Sept 25 & never received a response. I did a follow-up call to the hotel on Oct 13 & was told that Irina no longer works there & they would have the new manager, Judy, call me by Monday. Judy also never responded. I called the hotel back on Oct 23 & was told Judy was no longer the manager & they would have the new manager, Lisa, contact me. I also called the “Wyndham Customer Care” line & made a formal complaint, requesting to be 100% reimbursed. Lisa emailed me on Oct 26 & stated that they reimbursed my roommates credit card 35% ($117). I emailed Lisa back on Oct 27, stating that due to the safety violation, we would like a 100% reimbursement. Lisa emailed me back on Oct 27 stating that the hallways are under constant surveillance & that the Baymont Wyndham provided “the guest a reasonable accommodation & discount.” On Oct 27, I once again called the “Wyndham Customer Care” line & Charlotte informed me that there is nothing that Wyndham can do & that I needed to work it out with the Baymont Wyndham manager. I’m sorry, but a 35% discount & being told that the hallways are under surveillance are an unacceptable response to our horrible experience. Camara surveillance won’t stop someone from entering an unlocked room & the lack of concern & being ignored by multiple managers is very disheartening & also unacceptable. We would like 100% reimbursement.