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Business Profile

Hotels

Clarion Pointe Near Erie Casino

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked this hotel via Priceline.

    We didn’t know the hotel was under renovation at the time of the booking. Also, the hotel looked nothing like it did in the posting on Priceline’s website. The view out our window was literally of a trash bin/dumpster for their extensive renovation.
    I decided to go to Sam’s Club and purchase some Febreeze and Member’s Mark disinfecting wipes to clean the room before we used anything. We returned and cleaned the room and were surprised at how dirty it was. Not only was it dirty, but the carpet under the air conditioning unit was overlapping, and the outlets on the lamps didn’t work.

    Due to the condition of the hotel and our assigned hotel room, my family left the hotel and did not stay for our reserved stay from 25-27 May 2023.

    The Priceline rep contacted the hotel, which did not budge on not wanting to provide a refund for the upcoming reservation on May 25-27, which I don’t understand. We checked in on May 24th and out on May 24th. We never stayed at the hotel from May 25-27 due to the hotel’s conditions.

    Based on my family’s recent stay, I wish this hotel was transparent about its current conditions with potential guests and advertised an accurate picture of the hotel. The accommodations were not up to the advertised standards and lacked cleanliness. This was an unfortunate and costly lesson that you can’t always trust pictures when making a reservation via a website, sight unseen.

    They lost a customer in me (and my family).

Clarion Pointe Near Erie Casino is NOT a BBB Accredited Business.

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