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Business Profile

Insurance Agency

Jeremy Borrero State Farm
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 19, 2024, I purchased three six-month policies with State Farm Insurance thru the ** Borrero Insurance *** in ****, ** for two vehicles and rental insurance on my apartment. I paid for these policies for six months as agreed, but when the renewal became due on March 19, 2025, I was advised that there would an increase of my premium on these policies despite no accidents, tickets or any other changes. And why? Because State Farm had made an error in September 2024 on my renter's insurance policy by listing me as a homeowner rather than a renter. As this was clearly State Farm's error and not mine, I advised the State Farm agent that I should not have to pay for their mistake, however, the agent insisted that I would have to pay State Farm back regardless, and this amount was debited from my checking account along with the April 2025 monthly premium.I am now asking that State Farm refund the $30 they charged me for their error, however, since I have little faith that they will do so, I am in the process of looking for other auto insurance before my next premium is due in May 2025. State Farm's refusal to take responsibility for their own mistake in this matter is not acceptable.Regards,***** ******

    Business Response

    Date: 05/04/2025

    ***** ******** multipolicy discount changed causing a small increase in price. 

    Customer Answer

    Date: 05/05/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***** ******

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my insurance over 2 months ago. The agency was given plenty of advance notice. I have been told many times by the agency that I will be getting my refund returned by the "end of the week." This has been going on for 2 months. I have not been issued any refund and I am very upset.

    Business Response

    Date: 09/26/2023

    State Farm corporate handles all refunds for
    cancellations.  We processed everything
    on our end correctly and State Farm took care of getting the policy cancelled
    as well as any refund sent out.  This
    process has nothing to do with the Jeremy Borrero State Farm Agency.  Everything was handled correctly and there is
    nothing else we can do to help ******** ****** 

    Customer Answer

    Date: 09/26/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Regards,



    ******** *****

Jeremy Borrero State Farm is BBB Accredited.

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