We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Land Surveyor

David Laird Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Land Surveyor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 estimates for finding my property lines. At no time was I told if I wanted an actual graph or drawing of my lot, it would be extra.

    I chose the more expensive estimate, because cost wise it was sensible.

    1 estimate was just for down one side of my property (bad next door neighbors) and the other was for the entire lot. It came to nearly $700. Fine.

    I paid 50% down and they came did the work. They immediately sent an invoice for the remainder and I immediately paid. A couple of weeks passed and I called to ask about the map of my property lines and it was at that point I was informed it would be another $250!

    I never in my wildest dreams imagined that when you get a survey of your land they would not provide a plot map.

    I got a few SMALL pieces of wood planted in my yard with some nylon flags attached to them. Wow!

    Business Response

    Date: 12/21/2023

    ****** ******** called for an estimate on October 18, 2023. The estimate we gave her had 2 options: To survey her east line and an option to survey the whole property. She chose the option to survey the whole property which was completed on November 13, 2023. It is the practice of our company that proof of survey are the markers the surveyor installs and the invoice the customer receives. We can do a drawing if needed but it is an additional charge which I explained to ****** when she called. In order to settle this dispute, we have attached a drawing for her. The drawing is normally $250.00 but we will waive the cost to her to bring this to a close. Please let me know if you have any other questions.

    Customer Answer

    Date: 12/24/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



    The Company stated:

     

    >>>We can do a drawing if needed but it is an additional charge which I explained to ****** when she called.<<<

    This is a lie. It was NEVER explained to me and to state this now is poor business practice.  Just ADMIT your error.  Do NOT lie about it. Diane NEVER mentioned the additional charge, EVER and I spoke to her many times.  

    Thank you for the plot map.  




    Regards,



    ****** ********

David Laird Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.