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Business Profile

Sports and Recreation

Erie Premier Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports and Recreation.

Complaints

This profile includes complaints for Erie Premier Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Erie Premier Sports has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **Complaint Summary: Unethical Practices and Failure to Refund by Erie Premier Sports**We enrolled our children in Erie Premier Sports' summer camp in April 21st, 2024. The registration agreement clearly stated that if we canceled on or before 15 days from the start date, we would be entitled to a full refund. We submitted a formal cancellation request on May 30th, which was well within the refund period stipulated in the agreement. *** **** responded on 5/30/24 with I am working on the refund. Below is the policy so normally we don't do until the end but since it was early we are working on getting it done prior to the start of camp.Despite fulfilling all the necessary conditions for a refund, Erie Premier Sports has consistently failed to return our money. Over the past several months, we have made numerous phone calls, sent emails, left voicemails, and even visited their office in person, all to no avail. We were promised that we would receive our refund by August 16th at the latest, per their refund policy, but as of now we have not received a single cent.This companys behavior is not only unethical but also highly unprofessional. They have been holding onto our $2000 for almost five months with no justification. We have been given the runaround repeatedly, with no clear resolution in sight. We are filing this complaint with the Better Business Bureau to formally document our grievance and to warn other consumers about the risk of dealing with this company. Erie Premier Sports' failure to honor their contractual obligations and their blatant disregard for customer service is unacceptable. We demand an immediate refund of our money and urge the BBB to take appropriate action against this business to prevent further unethical practices.

      Customer Answer

      Date: 09/04/2024

      ********* is my wife and mother of my 4 children. We live together at *******************************************************

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Erie Premier Sports.

      This summer, my daughter (******* ********) signed up to attend soccer camp with Erie Premier Sports. Per their refund policy, if our child was unable to attend, we would be refunded our entire registration fee, minus $50. We paid $400 for the camp on April 16, 2022. Ultimately, my daughter was unable to attend the camp, and we notified Erie Premier Sports per the cancellation policy.

      We signed up for the camp through our daughter’s school, ******** *****. The refund policy was clearly stated by EPS. Nonetheless, they are failing to honor it.

      EPS advised us that we would receive our $350 refund after the completion of camps in July. As of today, September 20, 2022, we still have not received our refund check.

      I have spoken with EPS multiple times in an attempt to secure our refund. During each call I have been told that the refund would be processed and sent out.

      My last call with EPS was on August 17, 2022 at 10:45 am with Rob. During that call, Rob told me that the check had been cut and would be sent out. We still have not received our refund.

      Clearly, EPS has no intention to refund our money. Therefore, we are filing a complaint in an attempt to get our money back.

      We would like our refund processed immediately.

      Business Response

      Date: 09/26/2022

      The chck was sent and cashed.

    Erie Premier Sports is NOT a BBB Accredited Business.

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