Complaints

This profile includes complaints for Wireless Zone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wireless Zone has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wireless Zone Erie PA Peach St

  5039 Peach St Erie, PA 16509

• 

  Wireless Zone Pittsburgh PA Ross Park

  1000 Ross Park Mall Dr K111A Pittsburgh, PA 15237

• 

  Wireless Zone Aliquippa PA

  3113 Green Garden Rd Ste 310 Aliquippa, PA 15001-1000

• 

  Wireless Zone Erie PA Ridge St

  4571 W Ridge Rd Erie, PA 16506-1435

• 

  Wireless Zone Corry PA

  360 W Columbus Ave Corry, PA 16407-1002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/23/22 My husband and I went to the Wireless Zone in South Park, PA (************), we both upgraded our phones. Justin T (no longer employed there), said my husbands phone, a Google Pixel 6, would be free, that our bill which was around $145./mo would go down because both phones are free. The catch was we both needed to have the insurance on the phones, for 6mo (Verizon said that's never apart of a promotion). Once 6mos is up, we can drop the insurance, which then our will would be even lower, he said around $120-130/mo. The bill still showed us being charged for my husbands phone, so I called Verizon directly to discuss it. The sales rep said she fixed it. Later, checked bill, only $2.77 was being credit (should be $20/mo credit) contacted Justin T at Wireless Zone, he said the mgr would call Verizon to fix it and call me, that never happened. I found a main number for Wireless Zone, contacted them, they said give 2 days for a call, took longer, but Chad (************) called & said he's the store mgr, explained everything, he kept mentioning the bill, we were quoted $149, it's $145, so we're good, that isn't correct. I told him about he phone being free, their receipt puts parenthesis around the phone price, when they're free.. He said the $25 loyalty credit is from the promotion, Justin picked, that he the wrong one, mentioned having the wrong phone, but later, text me, we weren't given the wrong phone. Two different times, I spoke to Verizon, each rep said the $25 loyalty credit is from them, for being a long time customer, the promotion was $100 off the phone, I need to deal with the store on this. Since Chad never called me back, I contacted WZ main number, again. District Mgr Nathon Maxon (************) called me 2/3/23 said he will review & call me the next day, he asked what I want from this, I said the $720.00 phone, free, as we were sold on those terms, he said ok, he will review this and call me tomorrow, but he has not called me since.