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Business Profile

Towing Company

Erie Auto Salvage and Towing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a transmission for $686. My shop took my truck to Eds transmission to have the transmission put in he took off the pan and seen a whole bunch of metal. He told me hes not putting it in. Its no good. I bought the transmission on June 21, 2024 and try to take it back July 17 24. They said I was 30 days over, The return policy and said to me because I took it to Eds. They will not give me my money back, but if I took it somewhere else, they wouldve gave me my money back then policy transmissions are guaranteed to work properly at the time of purchase gears are here to be in good condition at the time of purchase flushing, inspect transmission cooling lines and add fluid levels to manufactures adjust levels. There is no responsibility for improper insulation by customer. Is that against their return policy. How can you check the years and everything working properly if you cant take the transmission apart

    Business Response

    Date: 09/24/2024

    Mr. ********* purchased a transmission on 6/21/2024.  He came to our location on 7/17/2024 and spoke with an employee (**** ******) and explained to him that the transmission that he bought was not needed because the transmission shop sold him a transmission that they had for sale. He wanted to return it for a refund and needed his money to pay Eds Transmission Shop.  He was told that he should go to the office. We explained to Mr. ********* that we do not give refunds for parts not used or needed. If there was a defect with the part, he had a 30-day warranty, and we would give him another transmission. Mr. ********* did not allow us the opportunity to confirm that our transmission was bad and provide him with a replacement. For the above explanation we did not issue a refund.

    In response to your cited attempts to previously contact our agency, we request you confirm our mailing address and email address in your database. We have received no correspondence prior to this and prefer to address allegations against our company in a timely and efficient manner. Our email address is *********************************************.
    Please see the attached invoice with specific trade practices and warranty. We have a sign in 
    the office as well. If you have any questions or concerns, please feel free to contact me.



    Sincerely,


    ****** ********
    Erie Auto Salvage & Towing

Erie Auto Salvage and Towing is BBB Accredited.

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