Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was using my water softener perfectly fine and then in July I started having issues with it so I texted the owner *** and he gave me the instructions to bypass my unit and instead of someone would have to come out and service it. So I have not been paying my monthly bill every month because I cant use the unit because *** said I wouldnt have to start paying for it again until I could use the unit.

  Business Response

  Date: 03/25/2025

  Upon reviewing Mr. *******’s account: Mr. ******* is correct; he reached out
  to me after 7 PM on a weekday via text message in July. I did tell him we would come
  out and look over the equipment. Somehow this was an oversight in the office, and he
  was not contacted. I then saw Mr. ******* in September of 2024, I believe at his place
  of employment, his employer is a large account of Culligan’s. We had a conversation, I
  apologized and believe I indicated he should call the office directly due to my schedule;
  I travel daily and do not manage the service schedule.

  
  If a customer is having an issue with their water treatment, car, dishwasher, etc.
  one would think that the individual would call or email the business in question.
  Anyhow, I typically do a three-month review of all delinquent accounts. The
  company policy is to contact all customers that are 90 days delinquent to resolve the
  past due balance or simply remove the equipment. Upon reviewing Mr. *******’s
  account, it became evident that he is typically in the rears.

  
  As in any business, one can only deal with constant delinquency for so long and
  must collect or take back their property. Attached is a copy of Mr. *******’s account
  reconciliation, dated from 1/1/2022, the month he started service with us.

  
  So, in order the settle this matter I will make the following offer: I will credit his
  account for rental and late fees since July of 2024 moving forward to March 30 th , which
  is a total of $275.10 to clear his account. Mr. ******* can continue to rent the
  equipment upon scheduling a service call or he can make arrangements for us to pick
  up the Equipment between our service hours: Monday-Friday 8:30AM-3:30PM.

  
  If I can be of any further assistance, please do not hesitate to contact me.

  
  Respectfully,

  
  *** ********
  ###-###-####

  Customer Answer

  Date: 03/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All I would like is a working unit. 
  
  
  
  Regards,
  
  
  
  **** *******