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Business Profile

Granite and Marble Repair

Imperial Marble & Granite, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite and Marble Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 2022 Lucie of Imperial Marble and Granite, Inc asked me to allow her technician to come repair my countertop. The countertop was cut wrong in the corner and her installers camaflouged it by filling it with caulk. It was discovered while taking measurements for backsplash. I was against the repair but allowed her the attempt. The technician spent over 60 minutes to repair it with a less than desirable result. I sent Lucie the finished product and asked for a replacement. She stated that the quarry did not have my slab and that she could give me backsplash design help and a good price for installation. I visited the quarry myself and the owner and myself found a slab that would substitute what I originally purchased. I forwarded the name and location to Lucie. Lucie refusea to replace it, stating that the repair is sufficient and she can cut it after I purchase it. Her team was deceitful snd this work is unacceptable. I am asking for a new slab, cut and installed. To install and fill in the error without disclosing the problem is bad business practice

    Business Response

    Date: 11/19/2022

    I am reaching out in regards to the ************************* consumer complaint. 

    This was a client of our company from last year that purchased new kitchen countertops from us installed on July 12th, 2021. We had an area that needed to be remade that was installed on August 11th, 2021. The material she chose was a natural stone that was a special order. I have attached the order that includes the dates on installation and customer sign offs that she inspected the countertops and approves the installation that was done by our crew. On June 27th, 2022, as a courtesy for our client, we sent out our service technician free of charge to service the corner that she was unhappy about. From our standpoint, this job was completed last year and are unsure as to what happened between August of 2021 and June of 2022 but we tried to work with ***** in regards to this area even though we have sign offs from her that the installation was done to satisfaction. 

    Please feel free to reach out to me with any additional questions or information that is needed.

    Regards,
    Kristine K**************
    Imperial Marble & Granite
    200 Old Tinicum Island Road
    Essington, PA 19029
    **************
    imgstone.net

Imperial Marble & Granite, Inc is NOT a BBB Accredited Business.

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