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Business Profile

Hotels

Red Roof PLUS+

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Karen K

    Date: 03/27/2023

    They overcharged me on different dates and on these dates there are up to 3 separate charges for the same day for 1 hotel room, I couldn't have a microwave, or fridge and to get new blankets and pillows and towels was very difficult, the employees are rude and the vending machine only takes credit cards and there was only 1 ice machine... The security just sits in his truck and they charge you for a deposit and then after 2 weeks they want you to check out and be gone 24 hours and then pay another deposit a total rip off scam and I believe a few tenants had bed bugs. Their romte only works with batteries and they were dead I had to walk to the office for them and the only good thing I can say is the housekeeping and laundry staff were the most helpful and most friendly.... Guests just knock on your door, pets stay free but you must pay a deposit, the rooms stink of animals and smoke and to complain got me put out without notice and had to leave abruptly without notice. Management didn't care if I was homeless or from out of town . The want your mighty dollar but want to do nothing for the consumer, not even a free night for the 5 to 6 weeks I stayed there and didn't offer me the rewards app to rack up points to get a free night but they are quick to charge a 250 no smoking policy and tell you about the sensors and not smoke but pets can urinate and bed bugs infestation is ok... I do not recommend here due to the overcharging and pet smell

Red Roof PLUS+ is NOT a BBB Accredited Business.

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