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Business Profile

Parking

Jet Stream Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at Jet Stream Parking at 7:38 am on 11/2/2023 and returned to the car on 11/3/23 at 9:30 pm. According to the businesses female attendant that confirmed the price of $9.00 per pay. When I returned to check out there was not a worker in the booth but a machine. When I scanned the ticket the price was $46.00 . I spoke with the driver who confirmed that he had never heard of that sort of pricing and agreed that it had to be a machine error. He called for a worker who identified himself as ***** only and said he was the manager. He took the ticket and told me that I came in yesterday early in the morning but refused to give me daily pricing and walked away. I called again Saturday morning and the same "manager" answered the phone and refused to give pricing, or a corporate contact and told me I can just report it to BBB and hung up the phone. He did indicate he was not giving me the price because I was "rude" the night before but I indicated that I was shocked, blindsided and disappointed by the bait and switch scam. I could have parked right at the airport for less. I am seeking an adjustment and I would like other customers to be aware of this scam.

    Business Response

    Date: 12/20/2023

    Our walk rate up for guest who pull tickets is $15.50 a day plus taxes and fees.  Billing for this facility is done on a 24 hour basis. All support staff are consisted of supervisors and managers and are all aware of what our facility charges per day for guest who pull tickets. This facility does use third party websites which rates are different from what our facility charges and change without notice as well. We only honor those rates from those site when reservations are made prior to parking. This facility  does not price match rates from other sites. 

Jet Stream Parking is NOT a BBB Accredited Business.

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