We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Bats Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ****** **** "Juiced" bat from bats plus, I got what I thought was my bat and used it for a couple months and was very dissatisfied with the bat, I was talking to a friend with the same bat after a game and he noticed that mine wasn't the "Juiced" version that I ordered and it was just the original ****** Hype bat, you can tell because his said juiced right on the bat. I reached out to bats plus and asked them to refund me or replace the bat. They offered me a $100 which I took only after they continued to deny me a full refund or replacement. They said I waited too long to contact them for a replacement or refund. It is not my fault that it took me so long to find out that they sent me a lesser product!

    Business Response

    Date: 08/20/2022

    I'm replying to the complaint that I got in the mail. This customer purchased a softball bat on 4/1/22, and proceeded to use it for approximately 90 days before he contacted me about and issue with the graphics of the bat that he bought. My policy is that all customers have 30 days to request returns, replacement, or to bring up any issues with their order. All customers have to agree to my Terms and Conditions before they are allowed to pay and complete their order. The customer also has some responsibility to make sure that they receive the correct item before they use it. Even though my policy states that I can consider the sale final after 30 days, I decided that I would issue a refund of $100 (out of $260) for the inconvenience, and that the customer would keep the bat. This is more than any other business would compensate a customer in this situation, even a business like ****** that is extremely liberal about allowing returns of used and broken items. Even though I believe this specific customer, There is no way for me to know for sure that this bat even came from me after such a long period of time has passed, and since it was in a much different condition than when he received it. Where should I draw the line on my period of responsibility, 3 months, a year, 5 years?

    I don't have any legal or ethical obligation to do anything further for this customer, because he agreed my Terms and Conditions when he placed the order, and accepted, in writing, my offer of a partial $100 refund. Both of the things that he agreed to are legally binding contracts. If you want or need any further information on my policies, or my email conversation with this customer, feel free to ask.

    Thanks,
    Jim T**
    Bats Plus

Bats Plus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.