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Business Profile

Coin Dealers

Bullion Fancy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coin Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2018 30th Anniversary Edition Canadian Silver Maple Leaf coin on 11/25/2023 for $34.99 plus $3.99 shipping for a total of $38.98. They said the coin would be here in 6 to 8 days. After 8 days I tried to check on the status of the order via email, but have gotten no response. When I click on the :contact us link at their website it says, "Page not found. This is somewhat embarrassing, isn't it", which I've never seen before. When I call the phone number listed on their site, I get a recording saying, "Your call cannot be completed at this time. Please try again later" no matter what time of day I call it. All these anomalies added together are making me think something is not right with this website. I would still like to have the coin, but a refund would be nice if they're not going to send the coin, which is looking to be the case.

  • Initial Complaint

    Date:03/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of today, March 8, 2023, the website for this company is still active. The site is www.bullionfancy.com. I placed an order 3 weeks ago from the site and their billing company took the funds from my bank account, about $110. Since then, I have not received the product I ordered, nor have I received any type of written or oral confirmation that the order has been received. I have left 2 voice mails and sent 3 emails, none of which have been returned. Today when I called, the call could not be completed, leading me to believe the phone number has been disconnected. If this company is no longer in business, the website needs to be taken down so that others do not place ordered like I did. Thank you, *** *******

Bullion Fancy is NOT a BBB Accredited Business.

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