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Business Profile

Towing Company

Hostetler's Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the 2nd time this garage has charged/billed extra charges without explaining or informing me in advance. The first time I was billed for work that was not completed and this business left the key stuck in my ignition(its still stuck in the ignition). It was not in this condition when my vehicle arrived there. I intially advised this garage to inform me of additional work/cost that may incur to fix my vehicle. As admitted by the owner i was not advised of the coolant compartment or any labor cost at all. Also, my driver side window was left open in the rain after business hours and the potential to have wire or electrical damages very possible. I am completely dis-satisfied with this business twice and trying to reach them by phone for 3 weeks was impossiple because the voice mail was full. I hope no other customer will experience the heartache and 100% frustration i have experienced. It should be against the law to operate a business like this.

Hostetler's Garage is NOT a BBB Accredited Business.

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