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Business Profile

Auto Parts

PRL Motor Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a downpipe from PRL motorsports and have had installed on my car for almost 2 years. This is a high end aftermarket part that cost $900 and should be of high quality. The downpipe broke at the weld. I reached out to *** support and just received a response that said oh we are sorry, have a good day. For a business that sells high end quality parts, one would think they would stand behind their products 100%. I tried reaching a solution and they said there is nothing they can do and we're not helpful in anyway. For spending the kind of money I did on their product, one would think they would've been more than willing to assist as this could've caused much more damage to my car due to a faulty weld that they approved.

    Business Response

    Date: 02/10/2025

    This customer has not provided proof of purchase and I am not yet certain this item is even our item. I will be asking **** for additional photographs at minimum, and we both are trying to locate proof of purchase. 

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DOP: 1-3-24

    Was told items purchased were in stock and ready to ship.

    Since then I have not heard anything from the company. I finally got a hold of someone on the phone from PRL and they told me again that it was in stock and would ship out the next day. It is now a week later and still no tracking number/shipping confirmation.
    The only contact I currently have is ************************** 
    I either want my money back from the company or I want my product.

    Business Response

    Date: 04/22/2024

    This order was for components of a complete kit that we sell, so they are non standard/special order items. The customer bought the complete kit second hand, & reached out to us to get hardware he needed to complete his used kit. We completed the customers request to this complaint. I attached screenshots of the order page & tracking.

    Customer Answer

    Date: 04/22/2024

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    When several of you employees tell a customer that something is in stock and ready to ship the next day, it should ship the next day. Not over a month later. I made multiple calls and spoke with several people with your company. Each time I was told it was in stock and would be shipping out the next day. I called twice a week for over a month. 



    Regards,



    ***** *******

  • Initial Complaint

    Date:08/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waiting for item for over 2months paid for fast shipping and getting told by reps over and over again will ship soon giving date for shipping and not shipping order number *****

    Business Response

    Date: 08/23/2023

    Good Morning, ******* *** *** ****

    I am terribly sorry for the delay in your order. We are struggling to manufacture all of the items that we offer in a timely manner right now, for many reasons, but I am sorry this affected you in the way that it did. We have already refunded your money prior to receiving this complaint, and I attached a copy of the refund confirmation to this reply. I also see this was your third order with us. I hope that we served you better in the past and that we may be given a chance to serve you better in the future. I hope that this issue is now resolved.
    Regards, PRL

  • Initial Complaint

    Date:08/10/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two products online from PRL Motorsports and I received an order confirmation on May 17, 2023. I did not receive any communication nor information after this initial email. On July 8, 2023, I emailed customer service (their preferred method of communication). 5 days after that, they shipped my products. When I received the products shipped, what was sent was one correct item and one wrong item. I have been attempting to resolve this ever since. All emails I've sent and all calls I've made have gone unanswered. I would really like to return the wrong item that was shipped to me and either be refunded to purchase my product elsewhere, or be sent the product that I ordered.

    Business Response

    Date: 09/14/2023

    ***** I am terribly sorry for the slow and poor communication. Our records indicate that we shipped the correct part on August 10th, 2023. I have a staff member named Jonah calling you today to make sure that this situation is resolved. If it is not, and you do not connect with Jonah via phone, please email me directly at ***********************. I hope that this email finds you enjoying the purchases you made, and if there is anything I can do to improve the situation at this time, please let me know. - Regards, Alan

PRL Motor Sports is NOT a BBB Accredited Business.

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