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Business Profile

Auto Repairs

Conley's Auto Body LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After five weeks of waiting for my bumper and a few emblems to get repaired on my truck I go to pick it up, no one does a walk through with me *** at the front desk simply hands me the keys and takes the deductible payment from me because money is the bottom line with them. Later just hours later that evening Im out driving and the police pull me over because none of my back lights are working. They made the vehicle look pretty but were negligent in fixing any of the mechanics! Back lights were all out and the tire pressure lights were indicating all wrong. As a result Im paying for another rental and now sending my truck off to the dealership where they are capable! I wish I would have known the truck wasnt fixed when I picked it up because I could have stayed with the rental I used five weeks as they kept pushing back the completion date at least a half dozens times! They want your deductible the minute you pick up your long over due vehicle but they have the luxury of stringing you along for weeks while they continue to push back your pick up date! All that needed fixed on my truck was a new bumper and a few vehicle emblems. And five weeks later Im back at square one now with the dealership having to fix what this body shop would not! Not to mention the manager **** yelled at me when I had a simple question at the end. I guess that was the perfect chance to intimidate a single lady and not do the walk through. This is sad!

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