Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apologize that I do not have the specific and neccessary information or supporting documentation regarding my complaint. I have made numerous requests to Affordable Dentures Corporate Office for an Itemized listing of all Charges, Payments, and work contracted as well as work they allege to have performed. They have not responded to any of my requests. The basis of my complaints are founded beginning in 2021 when I first began seeing a dentist at Affordable Dentures in Exton Pennsylvania. At that time I paid to have two lower implants inserted as well as the Abutments and lower denture . Shortly after the implants were inserted one fell out. I had not received any dentures as this was during the " healing process ". A date was given to me for a follow up appointment. Upon arrival to that appointment, I found that the doors were padlocked with a note saying the location was temporarily closed and to contact the Corporate office. Upon doing so, it was an automated answering service advising me that a team member would return my call. That call ended up with them contacting me weeks later stating the office was preparing to reopen in June and they scheduled my appointment. Upon arrival a completely different staff advised that I would have to start over with my treatment, at MY cost and suggested upper implants as well. This a Dr. **** ******* on 6/27/22 for 4 upper implants and Abutments and no charge for the Dentures authorized by a woman identifying herself as a Corporate Officer with a phone # of ###-###-####. They inserted the 4 upper implants and Dr. ****** opened my entire lower gum to " file and even" the lower jaw in PREPERATION for the lower.I was given appt. to return after " healing" only to be met by another padlock and note on door. After leaving messages for the officer and Corporate I received no contact from them but spoke to another office in Lancaster PA saying they were not accepting new patients. I did not know what to do other than keep calling. During this time I developed a severe infection on 3/9/23 in lower jaw and had to seek

  Customer Answer

  Date: 08/14/2023

  Since my last communication regarding not receiving my dentures and the original failure and loss of 2 lower implants. I have lost today another.

  This loss today was one of the 4 upper implants and It has left a hole in my upper gum causing a loosening of the implant seated next to the hole. 

  This brings the total loss of 6 implants to a remainder of 3 .

  Customer Answer

  Date: 08/18/2023

  ************** *******  ******* was the last dentist to operate on me the last day of the third closing on June 2, 2023.

  **** was her dental assistant...he provided me with his personal cell number**************  as he was concerned for my well being after having such an intense surgery on the same day they were closing. 

  Customer Answer

  Date: 08/20/2023

  Sadly I regret to report the loss of another upper dental implant today 08/19/23.

  Customer Answer

  Date: 08/20/2023

  2 additional failed implants since original complaint was filed. 

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Affordable Dentures in Exton in October, 2022. Had teeth pulled and implants placed in my lower jaw and was given ill-fitting temporary dentures. I returned one week after surgery for denture adjustment. In early December, 2022, I called the store and received a message that the business was temporarily closed until January and to contact the Doylestown, PA office if there was an issue. I contacted this office and was seen twice for consultation and removal of two bone spurs. I was told that they could nothing else for me and I would have to wait for the Exton office to open back up to get my final dentures and implants completed. The end of January would mark 3 months after surgery and the timeframe that Exton originally gave me for my final dentures to be fitted. At the end of January, I contacted Exton Affordable Dentures and was informed by another message that they would not be reopening until late Spring and if there was an issue, to call "x" number. I called that number and was told by a woman that she could only give me the number of another Affordable Denture store to help me. Additionally, I would have to pay for any services that this new store did; despite the fact that I had paid the Affordable Dentures in Exton, over $12,000 for a complete set of dentures, including lower implants, AND, when Exton did reopen, I would not be issued a credit for any work done outside of the Exton store. At this point, the temporary dentures I have don't fit and I have no teeth and I'm out $12,000 for work not completed and a store that seems to have no reopening date. I am also concerned that going this long without teeth is going to cause permanent damage to my jaw. I would hope that the BBB can help me find out when this store will be reopening and if not, how do I get my money back in order to use those funds at another dentist.