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Business Profile

Hotels

Holiday Inn Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15 I checked into Holiday Inn express in *****, ************ for a check out date of the following day, May 16. My room was paid for prior to my arrival from a website called ********* however I didnt have to provide a $50 deposit upon check-in. Today is now May 20 and upon calling the card holder that I took that I used to make the deposit I was told that I wontreceive my deposit back until June 13 and what I was told is that that is the way that the hotel put it in. I reached out to Holiday Inn and was unable to gain in contact with a manager. There was a young lady there that was seemingly clueless as towhat was going on the bottom line is Ive been checked out of there now at this point for like five days I want my money back shouldnt take this long. Where is my deposit!!!!!

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lodging between 3/29/25 - 3/30/25 for $120. Housekeeping cleaned the room before checkout while we were out for breakfast and discarded $163.71 of food, an unopened of spirits $90 and brand new items of clothing. The room clearly appeared occupied. The hotel complimented the night, but this does not cover the loss. We are asking for 2-3 additional free nights under the *** brand. He offered 10k points after accusing us of defrauding ***. He did not do his due diligence before making this claim and now we are getting the run around from corporate.

Holiday Inn Express is NOT a BBB Accredited Business.

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