Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hired them to move furniture to my new address. Damaged my driveway, damaged my bedroom furniture, damaged my power sofa, showed up 1.5 hrs late without an apology. ***, their "claims" guy, accused me of making it all up and threatened me & accused me of extortion. Refused to make it right.
Business Response
Date: 08/25/2023
This has been Settled and he wanted to rescind his complaint. He did not understand how his insurance workedBusiness Response
Date: 09/01/2023
Forward Moving was 1.5 hours late for service for the job. The customer was reimbursed for his time immediately (that day). We are sorry for any inconvenience and and we are disappointed that you were dissatisfied in our service as we try to get the best hardworking young people to do the best they can for every customer but not everything goes perfectly everyday. Its all about how you handle it with the customer. This matter has been settled with *** and there is nothing further to say. Best of luck in your new home.Customer Answer
Date: 09/20/2023
This has been resolved with the merchant
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