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Business Profile

Personal Shopper

Temptations

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased dinnerware from Temp-Tations, LLC in April, 2021, for our personal use. The company provides a three-year limited warranty for its dinnerware. The warranty represents and promises that "Should your product prove to be defective after the applicable return period . . . and during the warranty period, we will have the option to repair or replace your product at no charge." The warranty language does not limit Temp-Tations obligation to what they have available. In March of this year (2023), one of the dinner plates cracked while being washed in a dishwasher. This is normal use for dinnerware. We contacted Temp-Tations to request a replacement, but they could not replace the plate, despite their warranty. They claim that the color and style are no longer available. They only offered other colors and styles, including a square dinner plate (our set is round). They also refused to notify us if and when a suitable replacement would be available. The warranty promises that a defective product will be replaced. A different color or style is not a replacement. We have found a suitable replacement plate through another company at a cost of $29.99 (plus shipping). The company refused to reimburse us for that, even though doing so honor their warranty.

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