Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased car 09/09/2021 1.) The paint is peeling off of hood and trunk door. 2.) 9/21/21 *************************Randolph NJ check check oil and extract broken dipstick left broken by Peruzzi Nissan. 3.) 12/10/21 ************************* Randolph NJ and check engine indicator light on. VPS systems found and front real oil pressure sensors faulty, replace sensors. Two rear wheel bearings need replacement. 4.) 2/9/22 ******* Automotive changed oil and tire pressure light won't turn off. Tires filled but losing pressure.5.) 2/12/22 ******* Automotive changed R&L rear hub bearings. Oil change found losing or burning oil. 6.) 4/27/22 ******* Automotive changed spark plugs, ignition coil, front sway bar, and R&R sway bar links.7.) 6/28/22 ******* Automotive change oil and oil filter losing oil. Tires filled from losing pressure. Need front brakes at next interval.8.) 10/14/22 oil change and filter. Adjust tire pressure. Vehicle came in without any oil. Lower radiator hose clamp leaking at engine. 9.) 11/23/23 *********** Denville NJ states need new ABS module. Part not available in U.S. no part details available. Found needs new alternator due to oil leaking on alternator. Was advised my SUV would break down driving home and unfortunately, it did. 11.) 12/16/22 ********************** flush out old brake fluid with new. 12.) 2/9/23 ********************** remove and replace ABS Control Module with ******* ABS Control Module. ABS, VSA, Break System lights are still on. Replaced battery with new battery. Oil is being added about every 4,000 miles.

  Business Response

  Date: 03/06/2023

  March 6 2023 
  The Peruzzi organization has received and reviewed Complaint ID ******** dated 03/01/23 regarding *** ***** *********. ************ purchased a 2014 ***** ***** Vin: ****************, Miles79,060, on 09/09/23 from our organization. We heard from *** ********* shortly after the sales transaction by phone and she indicated that the vehicle dipstick was broken. We immediately sent a check to cover this expense in entirety (See attached PDF Document). The ***** ***** was Safety checked as well as a current PA Inspection was preformed and completed at our Dealership prior to the sale. Unfortunately, the Peruzzi Organization was unaware of any issues stated in the complaint. We have not seen the ***** ***** since the date of purchase which was approximately 16 Months ago. The Peruzzi Organization was never given the opportunity to assess or address the issues brought forth by ************. 
  Since the ***** ***** was purchased 16 Months ago, not knowing the current mileage or how it was driven, and since the vehicle has never returned to our dealership for maintenance or service concerns there is nothing we can do at this time. ************ is more than welcome to contact our service facility and schedule an appointment which would be at her expense. 
  Should you require any further assistance, you are welcome to contact me at ###-###-####. 
  

  Robert * S*********** 
  General Manager 
  Peruzzi Nissan 

  Business Response

  Date: 03/06/2023

  We stated in the response ********************* purchased the vehicle 09/09/23
  
  The correct date is 09/09/2021
  
  Regards,
  
   *******************************, CFO
  
  Peruzzi Automotive Group

  Customer Answer

  Date: 03/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have had nothing but problems since purchase starting with dip stick they broke.  I have been scrambling every month since purchase to fix each problem that I've encountered.  The car dealer scammed me out of a low mileage ***** ***** because they knew there were serious problems and did not disclose.  The additional warranty that I purchased from the dealer does not cover any of the problems I have encountered. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/22 I traded in my 2009 Nissan ***** for a 2015 ***** *** *** ** 9/1/22 the check engine light came on in the newly bought ****** I brought it to the dealership and they said they had to order a flex pipe. When the flex pipe arrived I dropped my car off. After being told my car was all fixed, the engine light came on again. They told me I need a new catalytic converter but refuse to fix it.

  Business Response

  Date: 09/30/2022

  September 29, 2022

  To whom it may concern: 
  

  **** ********* purchased a 2015 ********* **** Vin: **************** from Peruzzi Nissan on 08/29/22. 
  

  Shortly after her purchase it was brought to our attention that a check engine light was on. We scheduled a service appointment immediately and a brand-new flex pipe was installed at no charge to the customer, resolving this issue. 
  

  A few days later, **** ********* called to let us know the check engine light was back on. We had **** ********* bring the vehicle back into our service facility and it was determined to be an emission issue which is covered by ******* ****** but must be completed by a ** dealership. 
  

  After speaking with **** *********, I had our ** dealership contact the customer, schedule an appointment, and repair the issue. 
  **** ********* was not charged for this repair and she is no longer experiencing any mechanical issues. 
  

  At this time we consider this case closed. 
  

  I can be reached at ###-###-#### if any other issues develop 
  

  Sincerely, 
  

  Robert * S*********** 
  Peruzzi Nissan 
  General Manager