Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This project is for the ************Church of ********* Fairless Hills I called E & E Chimney sweeps and I told them I would like an estimate to find out what it would cost to update our chimney since we are going to get a new furnace. I explained that we are in the process of comparing oil and propane furnace and depending on the cost of the chimney that may help us to decide which way to go. If we go with Propane we will need to cape off the chimney and remove the pipe in the boiler room. They sent 2 guys out to look at the chimney and after they were done they wanted two hundred and some dollars. I was never told that there was a charge for the inspection. So the gentlemen who came out said they would let the office know. I got a call from *** at the office I explained the problem and he said they would reduce the price down to $109.00. I was not real happy about it but we said ok. Then a couple of days later I get a call from ****** who left me a message stating that could not give me an estimate until we have our furnace picked out. I called the office again and spoke to *** again, and explained again that we do not have a furnace picked out we are still trying to decide between oil and propane. I asked him to cancel the invoice and he said that he could not do that. Since they cannot give us an estimate I feel that we should not have to pay this bill.Thanks ***********************

  Business Response

  Date: 06/22/2023

  Hello,

  We are sorry to hear you are upset with the service.  First, we would like to inform you that when installing a new appliance, by code a level 2 inspection must be done as you were originally advised.
  We reduced the price to $109.00 as a courtesy. By doing that we are actually losing money being that we paid 2 technicians to do the inspection that we were contracted to do. 
  We cannot properly give you an estimate without knowing what heater you were planning on installing. We need to make sure the chimney is of proper size. 
  
  It is a shame that you felt the need to contact BBB over this, being we still havent even collected the balance due from you. (Which we also said would be deducted from the work being done.)
  We have you on hold waiting for you to get back to us with the appliance you were going with. 
  
  We are a small family business. We have been in business over 40 years. We did not get this far by ripping people off. Our first priority is our customers safety and satisfaction. We take great pride in our reputation. 
  

  As per ****, forget about paying the $109.00 at this time. We will mark your account accordingly. 

  E&E Chimney

  ***********************

  Customer Answer

  Date: 06/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  please clarify this last sentence       As per ****, forget about paying the $109.00 at this time. We will mark your account accordingly. 

   I do not understand 'at this time' ?
  
  Regards,
  
  ***************************

  Business Response

  Date: 07/18/2023

  Hello,

  You will never be charged for this appointment. The $109.00 Charge is deleted. 

   

   

  Customer Answer

  Date: 07/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************