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Business Profile

Propane

Moore Propane LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Propane.

Complaints

This profile includes complaints for Moore Propane LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moore Propane LLC has 2 locations, listed below.

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    • Moore Propane LLC

      140 Preston Way Falls Creek, PA 15840

    • Moore Propane LLC

      1721 Shawville Hwy Woodland, PA 16881-9343

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Moore propane company out of ************** has their equipment on my property and I need it moved/ taken away as soon as possible, but they are not responding. I need their equipment off of my property!

      Business Response

      Date: 12/20/2024

      Moore Propane was contacted by ***** ******, via email, after business hours on the evening of December 10th, 2024.  In his email, Mr. ****** explained that he had found another company to provide his propane and he would like us to remove our tank from his property.  ********** staff read Mr. ******* email the morning of December 11th, 2024 and spoke to him when he called at 9 am.  During the phone conversation, it was explained to Mr. ****** that we would have a manager look into his account and get in contact with him regarding the tank removal.  When looking into his account,it was found that Mr. ****** became our customer when he purchased this property in 2021.  The previous property owner established an account when he had purchased a 500-gallon propane tank from Moore Propane in 2016.  Therefore, the propane tank that is on Mr. ******* property is in fact owned by him, and not Moore Propane. 
      It was also discovered that management of Mr. ******* account is in the care of Keystone Guardianship.  Being that Mr. ****** was planning to switch providers and wanted a propane tank that he owns removed from his property, we reached out to ********************* to make them aware of this situation.   After speaking with a representative, it was determined that Mr. ****** was previously the consumer, however, as of October 2024, ********************* is the financial manager of his account and is responsible for payments.
      While our office staff was working on this matter, I received an email on December 11th shortly before 11 am from the Better Business Bureau.  The email explained that ********* had placed a complaint with the BBB stating that Moore Propane had not responded to his request of the tank removal with a disputed amount of $3000.  Mr. ****** currently has a $0 balance on his account with ****************** and no discussion of a monetary exchange was mentioned by him in his email or during the phone call that he had made that morning.  Also, let it be noted that Moore Propane does not owe Mr. ****** money toward the propane tank in question, or anything else relating to his account.
      We value all of our customers and always do our best to provide exceptional customer service.  We feel that this situation was a misunderstanding and hope that Mr. ****** is reassured that he does not owe money to Moore Propane, the tank is his property, and he is free to have any propane provider that he chooses fill his tank.  

    Moore Propane LLC is NOT a BBB Accredited Business.

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