Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reviewing costs of an auto insurance claim. My insurance company agreed to an amount and paid said amount based on incorrect information. I questioned the information prior to paying my deductible. the CEI Employee, ***************************, admitted the amount was incorrect. They claimed $1,820.01 but it should have been $750 as she stated. The payment from my insurance company came in and then she no longer agreed to the amount. My theory is she didn't want to do a refund. In all of my email disputes, she did not once refute that amount. Instead of explaining charges or discussing the issue she threatened to send me to collections. I then paid my deductible at 9AM on 10/3/23. I followed up with **** at 9:05 am 10/3/23 asking to confirm she'll send AO a refund. She then sent me to collections AFTER I paid and notified me at 9:09Am 10/3/23.

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15, 2021 I rented a truck from The **** ***** in morrow ga to pick up and take some appliances home. Half way home the truck broke down on me and I had to pull over. I contacted the **** ***** about the truck and was unable to reach Ron the manager. A second day goes by and I speak to Ron he stated there was nobody to pick the truck up so I would have to figure out how to get it back to the store. I got a towing company to tow the truck back and once back inside the store Ron told myself and my fiancé that he would try to get us a reimbursement for the tow truck because we were charged those extra days the truck was out even though the truck broke down on us. So we were charged for the original rental extra days and for the towing I paid out of pocket. I never heard back from him about any reimbursement. Around a year later I start to receive letters from the CEI group about the truck damages. According to the receipt I received the diagnostics were performed on the truck on September 23,2021 for a battery and cable in amongst labor and other fees totaling $959.19. I spoke to Phil Thomas over the phone once and again another time I reached out to him and left a voicemail. The I received a final notice about spending my license and garnishing my wages. As as I stated to Mr Thomas I unaware of how I was responsible for a truck 3 months later for a battery when it broke down on me and I had to pay to have it towed back and the extra days? I am very upset as myself and my family shop at this **** ***** frequently and have seen Ron multiple times to learn a year later I’m being held responsible for a truck 3 months after I turned it in.