We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

Nails by Lindsay, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4/13/2023 Attempted to pay for my service (pedicure) with a gift card I received for my birthday in November of 2021. The owner told me gift cards expire after 1 year. It is not stated in writing anywhere. She confiscated the gift card and I paid the $65 on my debit card.

    Business Response

    Date: 05/11/2023


    Re complaint from *********************** 04/13/2023


    Please let me provide you with a more accurate timeline as to what actually transpired on April 13th 2023.


    -1:00 pm 4/13/2023 appointment

    -2:00pm 4/13/2023 the appointment ended 2pm and she was happy with the service as I have not received any complaints about it.

    -2:00pm 4/13/2023 She attempted to pay for the $65 service with a gift card. Unfortunately, the staff didnt understand that the card was still valid but had started a charge of $65 for the service on her debit card.

    -3:20pm 4/13/2023 I was informed about the problem and promptly VOIDED the charge (see attached documentation of the voided charge with the date and time stamp and her name) The documented void time is 3:30 pm 4/13/2023

    -4:07pm 4/14/2023 (the next day)  I called *********************** and spoke to her at length that it was a mistake and that I had voided the charge of $65 the day earlier. I apologized several times and said we never had this happen before and I was very sorry for the mix up. I spoke to her for 3 minutes and 32 seconds (see attached phone call documentation of this phone call). I also informed her that if for ANY reason the charge went through to please contact me and I will make it right. Again, I have a screen shot of the of VOIDED transaction to prove this is correct along with the phone call apologizing and informing her that there was no charge on the card.

    *********************** NEVER called to tell me anything different or there was any outstanding issue.

    We have over 277 ****** reviews, with a 4.8 rating thanks to the wonderful staff and service we provide. ***** and her friend both left 1 star reviews that are also lacking in context and truth. They should be ashamed of themselves.

    If she wants to take legal action for a nonexistent charge (again, see attached proof it was voided) and an apology (again, see attached proof that I called her, and she NEVER called me back) I will let my attorney handle this and will consider this harassment of my staff and our business.

    While I respect the work that the BBB does for the consumer and businesses it can also be used by customers that misrepresent the truth of a given situation.

    Please let me know if you have any additional questions about the above complaint, I will be happy to discuss this with the BBB personally.

Nails by Lindsay, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.