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Business Profile

Pest Control Services

Lethal Pest Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with a local exterminator service, Guardian Pest Control, several years ago for an annual service plan at two (2) rental properties and my primary residence. That business was apparently sold to Lethal Pest Services. I continued the service for the properties, paying quarterly for each property. This summer, a sizable hornet's nest was reported at a rental property. Part of the service plan includes treatment for nests. I contacted Lethal - they claim they treated the nest but my tenant still reported an active nest and was in fact, stung. I called two more times over several weeks between July and August. They claimed to visit the property but the problem was not remedied. The nest remained extremely active and dangerous for my tenants. Given my extreme dissatisfaction, I finally called to cancel the service at ALL three (3) properties on 8/16 and seek a refund for the most recent payment of $100.23 for the specific property with the active nest. Incidentally, I called another service that was able to take care of the nest in just one day. Today (8/29), I received notice that my credit card was charged the quarterly fee for the other two properties, which were canceled. The company claims there was treatment done on the 15th, and I canceled on the 16th (how convenient). I am seeking a refund for these two quarterly payments for service that I have no proof happened, other than a charge on my credit card. I also want other customers to know their service is absolutely worthless.

Lethal Pest Solutions is NOT a BBB Accredited Business.

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