We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Public Adjuster

AAA Public Adjusters, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Adjuster.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb this year had a homeowners claim hire AAA PA. When settled I asked for a payout statement. No response. Told them my Accountant wanted it because I have a net loss. Had to file a complaint with the ******* of Insurance, finally receive one, On the payout it has $375.23 for debris removal TO WHO ? The trash sat on my back patio for a month saying maybe the ************ might want to see it, after a month I was afraid one of the grandkids would get hurt " I REMOVED THE TRASH."Also, the mitigation ** they hired damaged a pipe that I paid to get fixed, no mention of that and its not included in first choice payout or it would have been noted. $250 have receipt Would like the payout adjusted to me $625.23 And don't say I need to bring it up to First Choice {the mitigation *** AAA PA is my representative that's what I paid them for.I emailed them August 1st about this they said back next Friday August 9th nothing emailed them that day they said I'll get a phone call, August 12th nothing emailed again, nothing maybe BBB can get some answers.

    Business Response

    Date: 08/14/2024

    See attached letter.

    Customer Answer

    Date: 08/16/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22131562

    I am rejecting this response because:

    AAA Pa had all control of everything they Were suppose to represent me they paid First Choice knowing that they didnt remove the trash and that they damaged the pipe I told them numerous times also I did not call first choice they did why Do I have to chase first choice they should because they made the mistake 

    Regards,

    **** ****








    Business Response

    Date: 08/16/2024

    See attached response.

    Customer Answer

    Date: 08/23/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22131562

    I am rejecting this response because:
    I might of signed with FC but that was thru AAA PA the papers they had me sign in the beginning I never called FC or even talked to them they had the power of attorney They did hold the checks we never knew about the first check Didnt run whole show who had control of the Insurance checks never was contacted by **** We told **** numerous times about the trash and pipe damage told looking into it yes after I filled a complaint, I thought this was over ***** called me Friday 8/16 at 9:00 PM said I was going to get a refund and to come in and sign papers I called Friday 8/23 and Emailed to come in so far they havent got back to me also ***** said that I can be sued, (for what ?) so I want to know more and want to see the papers before I sign them I Will accept the refund and close this if there is no threat of a lawsuit 

    Regards,

    **** ****








    Business Response

    Date: 08/26/2024

    Mr. **** summation is incorrect. He retained First Choice Restoration and we should not be involved. In any event, we still helped him out by contacting First Choice to resolve his concerns.

    Customer Answer

    Date: 09/09/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 22131562

    I am rejecting this response because:
    If I hired First Choice then why didnt I ever see an invoice? If I saw a invoice we could of straighten this out before AAA PA paid them, never had control of the insurance money,PA was always the middle man I never had any communications with First Choice other then signing the papers that was presented to me when AAA PA first came out, let First Choice refund the money to AAA PA then turn it over to me, Due to the threat of a lawsuit of the Better Business Bureau to remove the entire complaint, I dont know where we stand 



    Regards,

    **** ****








  • Initial Complaint

    Date:10/06/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AAA Public Adjusters was hired by me to handle my insurance claim. After the claim was settled Allstate issued a two party check made payable to me ********************* and AAA Public Adjusters. AAA Public Adjusters took their portion and issued my check to me and are trying to force me to sign new contract language they wrote on the back of the check. Can you please assist so that I can get my payment?

    Customer Answer

    Date: 10/16/2023

    This complaint has been resolved and can be closed. I've received my insurance payment from AAA Public Adjusters. 

AAA Public Adjusters, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.